Remote Customer Service Representative at Afni, Inc. in Montgomery, AL
- Company: Afni, Inc.
- Location: Montgomery, AL
- Posted: Sep 24, 2026
- Type: Full-time
- Salary: $16.00/hour
Overview
Customer Service Representative Remote, AL | Full-Time | $16.00/hour | Paid Training Pay includes $16.00 base and monthly bonus eligibility. ***You must live in Alabama to be eligible for this position.*** Help customers solve problems that need a human touch.
Job description
- Customer Service Representative
- Remote, AL | Full-Time | $16.00/hour | Paid Training
- Pay includes $16.00 base and monthly bonus eligibility.
- ***You must live in Alabama to be eligible for this position.***
- Help customers solve problems that need a human touch.
- We’re hiring Customer Service & Solutions Advisors to support customers for a leading telecommunications provider.
- Customers may use automated or AI-assisted support before reaching you, so you’ll focus on conversations that require problem-solving, empathy, judgment, and personalized solutions.
Responsibilities
- Listen, ask questions, and uncover what customers really need
- Research and resolve account, billing, service, device, and technical concerns
- Troubleshoot issues requiring additional support
- Recommend and sell products, services, upgrades, or additional lines based on customer needs
- Confidently handle frustrated or challenging customers
- Help retain customers by finding solutions that address their concerns
- Navigate multiple systems and resources to resolve customer concerns
- Work toward established customer experience and performance goals
Requirements
- Enjoy helping people and solving problems
- Communicate confidently and professionally
- Think critically and ask good questions
- Are comfortable recommending and selling products and services
- Are motivated by goals and results
- Can remain professional during challenging conversations
- Are comfortable with technology and learning new systems including Ai assisted tools
- Are dependable and open to coaching and feedback
- What are the qualifications to be a Customer Service Representative at Afni?
- Six months of customer service experience
- Must be 18 years of age
- Must have GED or High School Diploma
- Must be legally permitted to work in the United States
Skills
Required
- Think critically and ask good questions
- Are motivated by goals and results
Benefits
- $16.00/hour starting pay
- Full-time, 40-hour work week
- Paid training
- Medical, dental, and vision insurance
- Paid time off
- Career growth and advancement opportunities