Customer Success Manager, APAC (Tech & Durables) at NielsenIQ in Singapore, 01, Singapore
- Company: NielsenIQ
- Location: Singapore, 01, Singapore
- Posted: Sep 24, 2026
- Type: Full-time
- Experience: 5+ years
Overview
Job Description Act as strategic partners to our regional client HQ Being an innovation agent. Drive change for faster reaction to changing market requirement. Being an expert in your market (industry, products, channels etc.)
Job description
- Job Description
Responsibilities
- Act as strategic partners to our regional client HQ
- Being an innovation agent. Drive change for faster reaction to changing market requirement.
- Being an expert in your market (industry, products, channels etc.)
- External
- Onboard clients on our integrated platform
- Drive adoption (i.e. activation, reactivation and engagement) of our platform within client organization by demonstrating clear ROI to client
- Drive platform usage with senior regional stakeholders in the client organization (wherever relevant)
- Develop fact-based answers to complex key business questions
- Become a market expert in one or more categories / industry segments
- Deliver insightful presentations and actionable recommendations to our clients
- Coordinate client services cross countries and categories
- Identify leads for cross sell and upsell opportunities with the client
- Help improve renewal rate by demonstrating clear business outcome and value
- Internal
- Collect and provide feedback to product teams on functionality, features etc. of the platform as well as to ops and other teams on non-platform issues to drive better client experience
- Collaborate with account management at the pre-sales and renewal stages
- Collaborate with other business unit teams to identify opportunities for strategic assignments
- Coordinate internal client services across different markets in the region
Requirements
- 5 years of working or servicing experience with CPG/Tech and Durables brands
- Good knowledge of NielsenIQ products especially Panels and Longitudinal tracking preferred
- Strong analytical skills, hands- on and ability to do things independently
- Adept in senior stakeholder presentations and conversations
- Bachelor’s Degree required
Skills
Required
- Strong analytical skills
Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
- NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NielsenIQ
NIQ/GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods, Tech & Durable manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com. NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Follow us on: LinkedIn | Instagram | Twitter | Facebook