Enterprise Integration Product Manager at HelloKindred in Sheffield, England, United Kingdom

Job description

• Anticipated Contract End Date/Length: May 31, 2027
• Work Setup: Hybrid (60% office / 40% home)
• Clearance Required: BPSS - Contractor must be eligible
• Our client in the Information Technology and Services industry is looking for an experienced Enterprise Integration Product Manager to join their team.

Responsibilities

• Define and maintain a multi-quarter product roadmap covering currency, resilience, security improvements, automation, and consumer experience.
• Own platform lifecycle management across the estate, including standard versions, upgrade plans, deprecation and exit strategies, and technical debt prioritisation.
• Shape and prioritise demand using transparent criteria including risk reduction, service stability, regulatory requirements, cost, and customer impact.
• Set and maintain standards and reference patterns for IBM MQ, including configuration baselines, connectivity patterns, TLS/mTLS, authorisation, auditing, and logging.
• Set and maintain standards for ACE integration patterns, deployment and runtime standards, and operational governance.
• Set and maintain standards for ITX map governance, version control, runtime deployment, and controls.
• Set and maintain ITM and Instana standards covering monitoring coverage, alert policies, dashboards, noise reduction, and actionable alerts.
• Lead governance forums to manage exceptions, reduce fragmentation, and improve time-to-deliver for consuming teams.
• Maintain product documentation and service catalogue entries, ensuring clarity around supported services and consumption methods.
• Own service health outcomes covering availability, stability, performance, capacity, and resilience.
• Define and track SLIs, SLOs, and KPIs, including incident trends, MTTR, change failure rate, and platform performance indicators.
• Lead major incident reviews and drive root cause elimination.
• Drive problem management, reliability engineering initiatives, and runbook maturity.
• Define, test, and evidence disaster recovery and high-availability expectations.
• Convert the roadmap into a prioritised backlog and delivery plan with engineering, SRE/operations, and programme partners.
• Lead delivery of platform initiatives, including upgrades, migrations, monitoring rollouts, automation, and hardening.
• Ensure changes meet non-functional requirements and progress through appropriate change and release governance with clear consumer communications.
• Maintain the platform security posture through patching, vulnerability remediation, secure configuration, access controls, and certificate lifecycle management.
• Own and manage product risk items and remediation plans.
• Support audits by providing evidence and driving findings through to closure.
• Partner with cybersecurity, architecture, and risk teams to design and implement compliant solutions.
• Act as the primary senior interface for application teams, architecture, operations/SRE, cybersecurity, and service management stakeholders.
• Communicate roadmap, standards, service health, and key changes clearly while managing expectations and dependencies across teams.
• Drive improvements to consumer onboarding and adoption through templates, reference implementations, and enablement.
• Manage IBM and tooling vendor relationships, including support case escalations and roadmap alignment.
• Own licensing and cost management, including utilisation analysis, renewal planning, optimisation, and waste avoidance.
• Set platform standards and approve or decline non-standard implementations through established governance.
• Prioritise backlog items and sequence delivery against available capacity and risk.
• Manage large-scale, multi-region deployments across multiple geographies and time zones, including operating model alignment, follow-the-sun support, regional standardisation, and regulatory or latency constraints.
• Track product success measures, including high-severity incident reduction, repeat issue reduction, MTTR improvement, supported-version coverage, patch and vulnerability compliance, monitoring and observability coverage, alert-noise reduction, cost optimisation, roadmap delivery, and consumer satisfaction.

Requirements

• Bring strong experience in product or service management for enterprise platforms, particularly middleware, integration, messaging, monitoring, or observability platforms, ideally within a regulated environment.
• Possess deep knowledge of IBM MQ and solid working knowledge of ACE, ITX, and observability tools such as ITM, Instana, or equivalent technologies.
• Offer a proven track record in platform lifecycle management, including upgrade programmes, standardisation, deprecation, and technical debt management.
• Apply a strong operational mindset across incident and problem management, capacity planning, resilience, high availability, disaster recovery, and SLI/SLO-based performance management.
• Demonstrate strong stakeholder management skills and the ability to influence across multiple teams and senior stakeholders.
• Have experience managing large-scale, multi-region deployments of messaging, integration, and observability platforms across multiple geographies and time zones.
• Understand operating model alignment, including follow-the-sun support, regional standardisation, and management of regional regulatory and latency constraints.
• Possess proven delivery experience with IBM MQ within a complex enterprise estate supporting hundreds or thousands of queue managers or a large application population.
• Exhibit strong decision-making, prioritisation, governance, and cross-functional leadership capabilities.
• Manage platform risk, compliance, security requirements, vendor relationships, licensing, and cost optimisation effectively.
• Be eligible for BPSS clearance.

Skills

Required

• IBM MQ
• ACE
• ITX
• ITM
• Instana
• Product management
• Service management
• Platform lifecycle management
• Incident management
• Problem management
• Capacity planning
• Resilience