Transportation Agent | Part-Time | Miami Beach Convention Center at Oak View Group in US-FL-Miami Beach

Job description

• Under the direction of the Miami Beach Convention Center’s (MBCC) Transportation Manager, the Transportation Agent is responsible for delivering excellence in customer service while maximizing efficiencies and ensuring safety on all aspects of vehicular and pedestrian transportation. Main responsibilities include but are not limited to curbside management surrounding the venue and adjoining roadways, parking, loading dock operations, logistics, operations of the MBCC and its City Center Campus, and prioritizing the movement of vehicular traffic (including private vehicles, taxicabs, shuttle buses, trucks, Livery Service, rideshare, and emergency vehicles) entering and exiting the venue. This also includes working closely with internal MBCC & City Center Campus Departments, contract partners, vendors, and the City of Miami Beach (CMB).
• Please note the above-mentioned also includes aspects of the MBCC City Center Campus’ Pride Park, Collins Canal Park, Rum Room, and Venue.
• This role pays an hourly rate of $17.00 - $18.00.
• Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) Matching.
• This position will remain open until December 25, 2026.

Responsibilities

• Guide, regulate, and prioritize the movement of vehicular and pedestrian traffic around the venue.
• Vehicles include private vehicles, taxicabs, shuttle buses, truck rideshares, and emergency vehicles.
• Support and monitor traffic flow on Convention Center Drive/Washington Street and adjoining streets
• Assist in all pedestrian movement on Convention Center Drive from move-in, event days, to move-out for the MBCC and its City Center Campus.
• Assist with move-in and move-out operations, truck marshaling, off-site parking/truck marshaling, valet operations, hotel and onsite shuttle operations, and taxi/rideshare curbside. management, and variable message sign deployment.
• Communicates to all MBCC departments and employees regarding parking and transportation-related matters.
• Assists with the venue's loading dock operations.
• Monitor vehicles and pedestrians on routes throughout events.
• Assists the Public Safety Department to ensure a safe and secure environment during events.
• Notifies the security dispatcher of suspicious persons or activities.
• Ensures that the venue rules and safety standards are followed.
• Responds to emergency situations according to MBCC procedures and emergency evacuation plans and acts as a member of the emergency response team, as directed.
• Other duties and responsibilities as assigned.

Requirements

• 1-3 years' relevant work experience in transportation/shipping/receiving/logistics/operations strongly preferred.
• Ability to multitask and be committed to MBCC’s mission of delivering superior customer service.
• Must have strong conflict resolution skills.
• Bilingual skills (English/Spanish) are a plus.
• Strong critical thinking skills.
• Knowledge of the transportation industry and logistics.
• Ability to work well with team members and navigate stressful situations.
• Must be able to perform all duties in a professional, productive manner with the aim of delivering a superior level of customer service to ensure a successful event and experience for the client.
• Knowledge and proficiency with Microsoft Word, Microsoft Excel, and the internet.
• Valid driver’s license required.
• Forklift certifications are a plus.
• Ability to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Must be able to frequently lift and/or move heavy objects.
• Must be able to perform prolonged periods of walking, standing, reaching, bending, kneeling, and lifting.
• Must be comfortable working in indoor and outdoor work settings with mild to moderate exposure to the environmental conditions.
• Must be able to climb stairs and ladders and walk extended distances to access all areas of the facility and campus.
• Must be comfortable working in environments with moderate to loud noise levels depending on operational activities and events.
• Must have the ability to work up to 35 hours a week as needed.
• Ability to work a flexible schedule, including late nights, early mornings, long days, weekends, and holidays.

Skills

Required

• Strong critical thinking skills.
• Valid driver’s license required.

Preferred

• Forklift certifications are a plus.