Front Desk Agent at CSM Corporation in Minneapolis, MN

Responsibilities

• This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism.
• · Anticipates and responds to guests in a friendly and positive manner
• · Responsible for providing the highest level of service
• · Process check-ins and check-outs, verify billing, create reservations, and process special requests
• · Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
• · Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
• · Understands and follows the company guest service recovery program
• · Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
• · Monitors room availability, follows restrictions, and all booking policies and procedures
• · Drives sales and maximizes revenue by up-selling rooms and amenities
• · Follows company procedures when handling cash and processing financial transactions
• · Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
• · Produces required volume of work by planning, organizing and prioritizing work duties
• · Adheres to company general work rules, department procedures and company policies
• · Attends all required department and hotel meetings
• · Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
• · Follows all company procedures for guest/associate incidents
• · Knowledgeable of hotel emergency procedures

Requirements

• Education: High school diploma or GED required
• 1+ years prior guest service experience required preferably in a hospitality setting
• Excellent verbal communication skills needed
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 25 pounds on an occasional basis
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

Skills

Required

• Excellent verbal communication skills
• Attention to detail
• Customer focused