Program Manager at WorldStrides in 5301 Southwest Parkway Suite 200 Austin, TX

Job description

• The Program Manager is responsible for advising, converting, and supporting students participating in WorldStrides Higher Education programs throughout a specific region.
• Program Managers guide students from application through departure, ensuring a smooth, informed, and supportive journey to studying abroad. The role includes ongoing communication with students, families, and U.S. university partners.
• Our team believes deeply in the power of international education and brings that enthusiasm to every student interaction.

Responsibilities

• Student Advising & Case Management
• Provide high‑quality advising from application through program departure using established best practices.
• Maintain proactive communication via phone, email, and virtual meetings.
• Review and determine eligibility of student applications for designated program locations.
• Advise students on academics, course registration, host university expectations, housing, visas, budgeting, cultural preparation, and program logistics.
• Program Operations
• Review course selection forms, academic documentation, and placement exams; manage accurate and highly-detailed course information.
• Manage and update pre-departure orientations for assigned locations.
• Prepare Arrival Guides and all pre‑departure materials for each student cohort.
• Support visa advising for destinations, in coordination with internal teams.
• Track acceptance timelines, enrollment metrics, and withdrawals; use these insights to inform best practices.
• Stakeholder Communication
• Communicate professionally with families and U.S. university partners regarding program details, expectations, and processes.
• Respond to on‑site incident reports in collaboration with regional teams and other internal stakeholders.
• Participate in the program-wide on‑call rotation approximately once per year.
• Program Improvement & Team Collaboration
• Review program evaluations and work with the Team Lead on improvements.
• Support emerging projects, new program locations, and evolving responsibilities driven by enrollment trends.
• Optional domestic travel to support recruitment efforts and pre‑departure orientations at U.S. universities.

Requirements

• Bachelor’s degree.
• 1–3 years of professional experience preferred.
• Strong interest in international education and student development.
• Excellent written and oral communication skills, including strong phone presence.
• Demonstrated critical thinking and ability to work calmly under pressure.
• Detail‑oriented with strong time‑management and organizational skills.
• Ability to work both independently and collaboratively.
• Willingness to take on responsibilities beyond core tasks as needed.
• Ability to lift up to 30 lbs (e.g., recruitment materials).
• Valid passport in the even international program support is needed.
• Friendly, positive, service-oriented approach to student support.
• Experience living, studying, or working abroad
• Previous experience in student advising, customer service, or administrative roles.
• Strong intercultural communication skills in a professional context.

Skills

Required

• Strong phone presence
• Demonstrated critical thinking
• Ability to work calmly under pressure
• Detail-oriented
• Ability to lift up to 30 lbs
• Valid passport

Benefits

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HSA with employer contribution, and generous 401k match.
• 10 paid floating corporate holidays, 1 paid volunteer day & up to 25 accrued PTO days to start – accrue up to 28 over 3 years, up to 4 mental health days per year, and 5 bereavement days.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Opportunities for paid and discounted travel.
• Flexible work schedule providing on-site, remote, and virtual office opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness Center and café onsite at select locations.
• Employee Assistance Program (EAP)
• Paid Parental, Caregiver, and Disability leave.
• Team Member Discount Program