Marketing Operations Associate (Gurugram) - (Contractual) at Flix in Gurugram

Job description

• At Flix, we are on a mission to make travel smarter, more sustainable, and more affordable across one of the fastest-growing bus markets in the world. As our intercity mobility network scales across regions, disciplined marketplace execution and reliable marketing operations become mission-critical. That is where you come in.
• Based in Gurugram on a hybrid work model, as an Operations Associate – Marketing & Sales you will drive marketplace compliance and marketing excellence across our network. You will be the central thread connecting regional teams, Marketing Managers, and ground operations partners — ensuring listing accuracy across major OTAs such as redBus and AbhiBus, coordinating offline marketing operations, and turning travel-partner data into recommendations that improve our search rankings. Beyond follow-ups, you will make sure critical initiatives are tracked, actioned, and closed on time.
• At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable.
• If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!

Responsibilities

• Coordinate with regional teams and travel partners to drive marketing initiatives and ensure listing compliance.
• Track and monitor inventory across online travel agents (OTAs), highlighting gaps or delays proactively.
• Cross-verify operator-level data from travel partners and establish protocols to prevent recurring errors.
• Maintain listing hygiene and identify the actions needed to improve search rankings and visibility across major OTA platforms.
• Collaborate across Distribution, Marketing Managers, and OTA partners to ensure accountability and adherence to timelines.
• Support the seamless execution of offline marketing initiatives by liaising with ground operations and internal managers.
• Escalate overdue actions and unresolved compliance issues to the relevant stakeholders to drive timely resolution.
• Independently sustain ongoing compliance and marketing operations across the network.

Requirements

• 1–2 years of experience in marketplace management, marketing operations, or project coordination.
• Strong organisational skills and excellent written and verbal communication abilities.
• High ownership to drive action items to closure, with timely escalations to stakeholders and without needing constant follow-up.
• Proficiency in Excel / Google Sheets for data reporting and tracker management.
• The ability to manage multiple parallel initiatives while staying organised under competing priorities.
• A proactive, collaborative mindset — coordinating across multiple sources, spotting issues early, and conducting root-cause analysis.
• Experience in mobility, logistics, transportation, e-commerce, or marketplace operations.
• Hands-on experience with automation tools or AI-powered solutions to streamline processes.

Skills

Required

• Strong organisational skills
• Proactive, collaborative mindset
• Root-cause analysis

Benefits

• Hybrid work model
• The opportunity to work in a rapidly scaling, tech-driven environment shaping the future of mobility.
• High-impact ownership of marketplace compliance and marketing operations across the network.
• Broad cross-functional exposure to Distribution, Marketing, OTA partners, and ground operations.
• A learning and development budget and clear growth exposure into broader marketing and operations roles.