F&A Operations Leadership- All towers (RTR, PTP, OTC) (India) at WNS Global Services in Mumbai, MH, India

Job description

• We are shaping a dynamic and diverse Finance & Accounting leadership team across multiple domains, geographies, and organizational levels. Below are a few opportunities that may align well with your career trajectory.
• We are seeking qualified finance professionals from the BPM industry with 12+ years of experience across key areas such as PTP, OTC, RTR, and FP&A. Ideal candidates will bring exposure to capabilities like solutioning, transformation, growth initiatives, and P&L management. Experience in managing large, global client portfolios will be valuable for success in a complex and fast-evolving environment like ours.
• Job locations: Pune/Chennai/Mumbai
• Job Description: The OTC (Order-to-Cash) Manager is responsible for overseeing all activities related to the order management and cash collection process within a BPO (Business Process Outsourcing) organization. They collaborate with clients, internal teams, and vendors to ensure efficient and effective order processing, timely billing, and prompt collection of payments.

Responsibilities

• Own and manage end-to-end AP operations, including invoice processing, payment runs, vendor reconciliation, and month-end closing.
• Ensure adherence to SLAs, KPIs, and performance benchmarks (invoice accuracy, cycle time, on-time payments).
• Oversee high-volume, multi-entity, multi-currency invoice processing environments.
• Ensure accurate accounting of liabilities in line with GAAP / IFRS.
• Lead, mentor, and develop AP managers, team leads, and analysts.
• Drive a strong culture of accountability, ownership, and continuous improvement.
• Manage workforce planning, hiring, training, performance assessments, and succession planning.
• Act as a senior escalation point for complex operational or people-related issues.
• Ensure compliance with internal controls, SOX requirements, audit standards, and tax regulations (e.g., GST, TDS, VAT).
• Partner with internal and external auditors to support successful audit outcomes.
• Implement and maintain robust documentation, SOPs, and control frameworks.
• Identify process risks and proactively implement mitigation strategies.
• Act as the primary interface for business leaders, procurement, treasury, tax, and IT teams.
• Manage strategic vendor relationships and address escalations related to payments, disputes, and compliance.
• Collaborate with Procurement to strengthen 3-way matching, invoice accuracy, and vendor onboarding controls.
• Lead AP automation initiatives including OCR, RPA, E-invoicing, workflow tools, and ERP enhancements.
• Drive system improvements within SAP, Oracle, Workday, or similar ERPs.
• Analyze data to identify process bottlenecks and improvement opportunities.
• Champion continuous improvement using Lean, Six Sigma, and process re-engineering techniques.
• Support cash flow forecasting in collaboration with Treasury.
• Partner with Finance leadership on monthly, quarterly, and annual close activities.
• Prepare and present AP performance metrics and executive dashboards.
• Contribute to broader Finance transformation and cost-saving initiatives.
• Key Performance Indicators (KPIs)Invoice processing cycle timeFirst-pass yield / accuracy rate
• On-time payment percentage
• Vendor satisfaction score
• Audit findings and control effectiveness
• Cost per invoice
• Lead or Manage team of Group Managers (Collections, F&A, Order Management & IT Service Desk) ~ Team size of 120+ FTE's
• Create and Drive Business Process Excellence and Transformation strategies & Projects for F&A Business P2P, R2R and O2C.
• Ensure client SLAs and deliverables are met
• Strong domain knowledge and able to support review process
• Good understanding on ERP like Workday, Oracle
• To be willing to work in any shifts
• Drive initiatives and Team building activities.
• Adhere to reasonable operational requests from the management.
• To attend all meetings and trainings as per requirements
• Work very closely with teams across delivery locations and client.
• Contribute and present in client/customer reviews/meetings
• Manage the end-to-end order management process, including order entry, order fulfillment, and delivery tracking.
• Monitor and enforce adherence to order management policies and procedures to ensure accuracy, completeness, and compliance.
• Lead a team of order management professionals, providing guidance, coaching, and performance management to ensure operational excellence.
• Collaborate with the sales and customer service teams to resolve any order-related issues, including order changes, cancellations, or pricing discrepancies.
• Coordinate with inventory management and logistics teams to ensure timely and accurate delivery of orders.
• Prepare and analyze order management metrics and reports to identify areas of improvement and implement corrective actions.
• Collaborate with finance and accounting teams to ensure accurate billing and timely collection of payments.
• Maintain strong relationships with clients, proactively addressing their concerns or escalations regarding order processing or cash collection.
• Stay updated on industry best practices and trends in order management and cash collection processes.
• Lead FP&A operations including budgeting, forecasting, variance analysis, and insight‑driven performance management.
• Drive P&L and margin management initiatives ensuring strong financial acumen, cost governance and profitability improvement.
• Oversee F&A transformation program governance across F&A processes, ensuring standardized execution and measurable value delivery.
• Conduct solution due diligence for large-scale transitions, outsourcing deals, and digital transformation programs.
• Partner with business and CFO stakeholders to design scalable operating models and analytics‑led decision frameworks.
• Govern end‑to‑end service delivery with strong control frameworks, risk management, and compliance oversight.
• Lead the FnA Governance Operating Model partnering with delivery leaders in anchoring priorities across Commercial Vitality, Risk & Controls, Continuous Innovation and Human Capital pillars.
• Deliver operational excellence through lean initiatives, workflow redesign, KPI governance, and continuous improvement.
• Manage complex multi‑geography transitions ensuring seamless knowledge transfer and business stabilization.
• Mentor and develop high‑performing teams, fostering a culture of accountability, innovation, and transformation.
• ______________________________________________________________________________________________________________________________________________
• C2Solution Architects are responsible for evaluating implicit and explicit needs of prospective clients; and factoring them while designing and developing competitive solutions that align perfectly with the needs of the customer and our organization's strategy. Solution architects work cross-functionally across our organization and that of the client and 3rd party service provider, when applicable, to meet the business imperative of the prospective client and that of our organization.
• Solutions Design
• • Collaborate with client and or their 3rd party advisors, to get inputs and guidance to help WNS create a winning solution
• • Work cross-functionally with solution and operations teams to develop a compelling solution or proposal or response
• • Leverage or position best in class digital technologies, process best practices and finance analytics to create a compelling value proposition
• • Finalize each functional solution with respective SPOCs (operations, costing and response documentations, capability presentations)
• • Create commercial models to achieve price to win incl. business case preparation and rate card submissions, where applicable
• • Review and sign-off pricing inputs such as, CTC, DEFT, PIP, etc. before they are submitted to the pricing team
• • Assess and justify ROI of the solution components
• • Finalize transformation model with capability, operations and other stake holders as applicable
• • Ensure that the output from each function is or are aligned to the approach jointly signed-off by the team
• • Define the structure and controls for the pursuit
• • Ensure that the structure of the pursuit is monitored, controlled and collaborated cross-functionally for its logical closure
• Compliance
• • Seek inputs and signoffs to finalize proposed delivery location, transition, FTE Mix, Productivity, SU, BCP, Seeding
• • Finalize reviews and approvals with Operations or BU or HSL, as may be applicable
• • Review and complete solution response documentation and review with leadership as applicable prior to submission
• • Complete solutions handover to transition team (in case of a deal is won); and document hand-over completion sign off
• Others
• • Lead WNS’s response to RFX in collaboration with the Horizontal Sales Lead and the Vertical sales Lead
• • Participate in solution defense
• • Present F&A capabilities to the prospective client
• • Attend post submission meetings, wherever applicable
• • Participate in pre-contract due diligence and post-contract solution design workshops
• • Lead and plan for client’s site visit to WNS’s delivery locations and accompany them to the respective Operation Centers
• • Conduct due diligence (onsite or offsite) to validate solution design and assumptions report-out based on findings of DD
• • Support contracting process along with the sales lead, operations lead, legal and contracting lead
• ______________________________________________________________________________________________________________________________________________
• Manage end-to-end deliverables, across Finance operations and regulatory control functions, in line with the client strategy
• Influence, facilitate and direct WNS team to achieve customer goals, through relevant stakeholders
• Manager large, multiple and diverse functional high-performing teams
• Participate in strategy workshops of the client, Partner and advise client on designing, planning and realizing strategic goals in the long-term
• Actively engage and manage client expectations and interactions for the respective team and facilitate operating units’ alignment to client commitments
• Accountable for business and people metrics of the unit or functional group through the WNS leadership
• Partner and advise customer head and leadership on Quality, Process Excellence and Transformation initiatives
• Work closely with multiple stakeholders for ensuring effective transitions of client operations
• Mentor functional/department heads and reports, to achieve their development goals
• Direct unit leaders to actively translate WNS and client values into day-to-day actions and behaviours
• Empower teams to respond to business / operating issues in a timely manner
• Build a strong and active governance model to engage with employees, clients and leadership
• Formulate and achieve goals in line with corporate vision, mission and objectives for client unit
• Integrate strong commercial acumen into functional responsibilities. To grow the account, consistently & profitably to achieve growth of people and business
• Collaborate with the Business Unit on diversifications/expansion projects for the account
• Discuss and implement in consultation with the Business development / sales team on new products/services, market and alliance partners to further business
• Interact and network among industry practitioners, analyse and adopt best practices from the market
• C2Solution Architects are responsible for evaluating implicit and explicit needs of prospective clients; and factoring them while designing and developing competitive solutions that align perfectly with the needs of the customer and our organization's strategy. Solution architects work cross-functionally across our organization and that of the client and 3rd party service provider, when applicable, to meet the business imperative of the prospective client and that of our organization.
• Solutions Design
• • Collaborate with client and or their 3rd party advisors, to get inputs and guidance to help WNS create a winning solution
• • Work cross-functionally with solution and operations teams to develop a compelling solution or proposal or response
• • Leverage or position best in class digital technologies, process best practices and finance analytics to create a compelling value proposition
• • Finalize each functional solution with respective SPOCs (operations, costing and response documentations, capability presentations)
• • Create commercial models to achieve price to win incl. business case preparation and rate card submissions, where applicable
• • Review and sign-off pricing inputs such as, CTC, DEFT, PIP, etc. before they are submitted to the pricing team
• • Assess and justify ROI of the solution components
• • Finalize transformation model with capability, operations and other stake holders as applicable
• • Ensure that the output from each function is or are aligned to the approach jointly signed-off by the team
• • Define the structure and controls for the pursuit
• • Ensure that the structure of the pursuit is monitored, controlled and collaborated cross-functionally for its logical closure
• Compliance
• • Seek inputs and signoffs to finalize proposed delivery location, transition, FTE Mix, Productivity, SU, BCP, Seeding
• • Finalize reviews and approvals with Operations or BU or HSL, as may be applicable
• • Review and complete solution response documentation and review with leadership as applicable prior to submission
• • Complete solutions handover to transition team (in case of a deal is won); and document hand-over completion sign off
• Others
• • Lead WNS’s response to RFX in collaboration with the Horizontal Sales Lead and the Vertical sales Lead
• • Participate in solution defense
• • Present F&A capabilities to the prospective client
• • Attend post submission meetings, wherever applicable
• • Participate in pre-contract due diligence and post-contract solution design workshops
• • Lead and plan for client’s site visit to WNS’s delivery locations and accompany them to the respective Operation Centers
• • Conduct due diligence (onsite or offsite) to validate solution design and assumptions report-out based on findings of DD
• • Support contracting process along with the sales lead, operations lead, legal and contracting lead

Requirements

• CA / CPA / CMA / ACCA Experience10–15+ years of progressive experience in Accounts Payable or Procure-to-Pay
• Minimum 5+ years in a people leadership role
• Experience in shared services / global finance operations preferred
• Strong exposure to ERP systems (SAP S/4HANA, Oracle, Workday, etc.)
• Strong financial and accounting acumen
• Deep understanding of AP controls, compliance, and tax concepts
• Excellent stakeholder and vendor management skills
• Proven ability to drive transformation and automation
• Strong analytical, problem-solving, and decision-making skills
• Effective communication and executive presentation skills
• Results-oriented with a continuous improvement mindset
• High integrity and attention to detail
• Ability to manage complexity and ambiguity
• Strategic thinker with strong execution capability
• Finance qualifies professional with proven work experience as an OTC Manager or in a similar role within a BPO/BPM/Captive organization.
• Strong knowledge of order management systems (e.g., ERP platforms) and related tools.
• Excellent leadership and team management skills.
• Proficient in data analysis and reporting using tools such as Microsoft Excel.
• Exceptional problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Detail-oriented and organized, with strong time management skills.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with international trade laws, regulatory requirements, and Incoterms is a plus.
• Qualification: Finance qualified professional; F&A domain expert with minimum 12+ years of work experience in the BPO environment with leadership experience
• Proven client management, stakeholder engagement and key account management skills
• Deep understanding of domain, business processes and off-shore business environment
• Experience in operating with North America, European, Asia Pacific clients, preferred
• Experience in varied transitions across F&A space
• Understanding and experience in independently managing PnL of accounts or units with a large span of 500+ ftes, is preferred
• Excellent communication, analytical and conceptual skills
• Influencing, negotiation and crucial conversation skills with good C-Suite engagement skills
• Proven strategic leadership, team and people management skills (ability to handle large teams)
• Flexible to work in shifts and willing to travel
• Program management skills
• ______________________________________________________________________________________________________________________________________________

Skills

Required

• Strong financial and accounting acumen
• Program management skills