Customer Service Representative - Bilingual (English/Spanish) at Apoyo Financiero, Inc. in SAN FRANCISCO - SAN FRANCISCO, CA 94110

Job description

• Salary Range
• ¿Tienes experiencia en ventas, servicio al cliente o call center?
• Conviértete en Experto en Crédito Financiero. Nosotros te entrenamos.
• Apoyo Financiero, Inc. está contratando talento bilingüe para nuestra sucursal de San Francisco.
• Esta oportunidad es ideal para personas bilingües con experiencia en ventas, servicio al cliente, call center, cobranza, retail, cashier o atención directa al público.
• No requerimos experiencia previa en servicios financieros, ya que Apoyo Financiero ofrece capacitación completa en el ciclo de crédito, educación financiera y manejo responsable del historial crediticio del cliente.
• En Apoyo Financiero buscamos personas que no solo quieran trabajar en ventas o servicio al cliente, sino que deseen convertirse en Especialistas en Crédito Financiero.
• A través de tu trabajo, podrás ayudar a nuestra comunidad a cubrir una necesidad financiera, alcanzar una meta importante, cumplir un sueño y aprender a tomar mejores decisiones para cuidar su historial de crédito.
• Nuestro compromiso va más allá de ofrecer productos financieros: queremos acompañar, orientar y educar a nuestra comunidad con respeto, responsabilidad y empatía.
• En Apoyo Financiero buscamos integrar colaboradores a largo plazo en nuestro equipo, por ello damos el entrenamiento para crecer en una carrera estable dentro del sector financiero.
• Do you have experience in sales, customer service, or call center?
• Become a Financial Credit Expert. We will train you.
• Apoyo Financiero, Inc. is hiring bilingual talent for our San Francisco branch.
• This opportunity is ideal for bilingual candidates with experience in sales, customer service, call center, collections, retail, cashier, or direct customer-facing roles.
• Previous financial services experience is not required. At Apoyo Financiero, we provide complete training in the credit cycle, financial education, and responsible credit history management.
• We are looking for individuals who want to do more than sales or customer service. We are looking for people who want to grow and become Financial Credit Specialists.
• Through your work, you will help our community cover financial needs, reach important goals, fulfill dreams, and learn how to make better financial decisions to protect and build their credit history.
• Our commitment goes beyond offering financial products. We are here to guide, educate, and support our community with respect, responsibility, and empathy.
• At Apoyo Financiero, we seek to bring long-term team members on board; therefore, we provide the training to build a stable and successful career within the financial sector.

Responsibilities

• Provide customer service and support in a call center or retail environment.
• Assist customers with financial products and services.
• Explain financial information clearly and professionally.
• Help community members with financial education and responsible credit management.
• Work with goals, follow-up, and customer service.

Requirements

• Experiencia previa en ventas, customer service, call center, cobranza, retail, cashier o atención al cliente.
• Bilingüe inglés/español.
• Gusto por trabajar con metas, seguimiento y servicio al cliente.
• Capacidad para explicar información de manera clara, profesional y respetuosa.
• Interés en ayudar a la comunidad a través de educación financiera y orientación responsable.
• Deseo de crecer dentro de una empresa estable.
• Capacitación y entrenamiento continuo.
• Oportunidades reales de crecimiento interno; en Apoyo Financiero, el 98% de nuestro liderazgo ha crecido dentro de la empresa
• Previous experience in sales, customer service, call center, collections, retail, cashier, or customer-facing roles.
• Bilingual English/Spanish.
• Enjoys working with goals, follow-up, and customer service.
• Able to explain information clearly, professionally, and respectfully.
• Interested in helping the community through financial education and responsible guidance.
• Desire to grow within a stable company.
• Continuous training and development.
• Real internal growth opportunities; at Apoyo Financiero, 98% of our leadership has grown from within the company.
• Sales and collections experience preferred.
• Minimum 1 year of customer service experience (Retail, Sales, Financial Services).
• Service-oriented and able to resolve customer concerns professionally.
• Strong phone presence; comfortable with high call volume.
• Bilingual (English/Spanish).
• Strong numeric/data accuracy; computer proficiency (typing speed 40 wpm minimum).
• Self-motivated with a strong desire for professional growth.
• Open to ongoing coaching and committed to becoming an expert in consumer credit.
• High School diploma required; College preferred.
• Must be able to maintain strict confidentiality of client information.

Skills

Required

• Bilingual (English/Spanish)
• Customer service
• Sales
• Collections
• Phone presence
• Numeric/data accuracy
• Confidentiality

Preferred

• Sales and collections experience

Benefits

• Level
• Pay scale (good-faith hourly range): $21.00 – $21.50 (range depends on location, education, and experience).
• Medical benefits.
• 401(k) Retirement plan.
• Paid holidays, vacation days, sick days, and bereavement (direct family).
• Training and leadership development.
• Inspiring career path with internal growth opportunities. 98% of our leadership roles are filled internally, reflecting our long-term investment in our team members