Call Center Representative at Community Housing Opportunities Corporation (CHOC) in Vacaville, CA 95688
- Company: Community Housing Opportunities Corporation (CHOC)
- Location: Vacaville, CA 95688
- Posted: Sep 24, 2026
- Type: Full-time
- Salary: $17.00 - $17.00 Hourly
Overview
The Call Center Representative will be responsible for managing high volumes of outbound calls to identify and assist income-eligible PG&E customers. This position supports CHOC’s Energy Savings Assistance Program, which provides energy education, assessments, and conservation services to low-income…
Job description
- The Call Center Representative will be responsible for managing high volumes of outbound calls to identify and assist income-eligible PG&E customers. This position supports CHOC’s Energy Savings Assistance Program, which provides energy education, assessments, and conservation services to low-income households in Yolo, Solano, San Joaquin, Contra Costa, Alameda and Sacramento counties. The ideal candidate is reliable, customer-focused, and detail-oriented with strong communication skills and the ability to thrive in a fast-paced team environment.
Responsibilities
- Manage large volumes of outbound calls efficiently and professionally.
- Identify income-eligible customers using a proprietary database.
- Build rapport and engage callers to ensure excellent customer service.
- Maintain accurate and comprehensive records of all interactions in the call center database.
- Schedule appointments for Energy Specialists using Appointments Plus software.
- Explain program offerings and eligibility requirements clearly.
- Secure property owner permission for work authorization when necessary.
- Meet or exceed individual and team performance metrics and call quotas.
Requirements
- High school diploma or GED required.
- Proven track record of meeting or exceeding performance goals.
- Excellent verbal communication and active listening skills.
- Familiarity with customer relationship management (CRM) systems is a plus.
- Effective multi-tasking, time management, and prioritization skills.
- Strong attention to detail and accurate data entry skills.
- Bilingual (Spanish/English) is a plus.
Skills
Required
- Excellent verbal communication
- Active listening
- Multi-tasking
- Time management
- Prioritization
- Attention to detail
- Accurate data entry
Preferred
- Familiarity with CRM systems
- Bilingual (Spanish/English)
Benefits
- Monday – Friday, 8:00 AM – 4:30 PM (Full-Time, 40 hours per week)
- Bonus pay is available based on daily performance metrics.