Technical Program Manager at Shift Paradigm in Remote (United States); Canada

Job description

• We are looking for a Technical Program Manager to join our growing team. In this role you will support SaaS and platform-based engagements across tools like Adobe Experience Cloud and Salesforce and serve as the connective tissue between client needs and technical delivery execution. You will report to a Sr. Technical Program Manager and work closely with our Head of Product and Project Management Operations as a member of the greater PPMO team.

Responsibilities

• Client delivery: Support critical migration and development projects on active client engagements. You’re responsible for leading project teams to meet client expectations while managing budget and timeline.
• Cross-functional partnership: Work alongside engineering leads, business operations strategy, and client partners to align on delivery approach, flag risks early, and drive resolution on personnel and process issues that cross team lines.
• Scoping and discovery: Support discovery sessions with clients and internal stakeholders to define requirements, write assumptions to protect the scope, translate needs into actionable scopes of work, and develop SOWs that protect both client outcomes and margin.

Requirements

• Experience & Expertise
• 4+ years experience leading delivery in a consultancy or agency context (required). You understand what it means to lead multiple client engagements concurrently, scope billable work, manage client expectations, support roadmap expansion, and protect margin.
• Project Management fluency. You communicate clearly and consistently, fostering organization, transparency and trust internally and with clients. You can provide leadership and direction to project teams, balancing resource availability, positive team culture, deadlines, client priorities, and margins.
• A background that spans both PM and PO. You are not locked into one methodology. You run projects, manage backlogs, and write requirements. You adapt the approach to the work, not the other way around, and take full ownership of your clients projects.
• Platform and SaaS delivery experience. You have led or supported website builds, migrations and feature development, as well as implementations on platforms like Adobe Experience Cloud, Salesforce, or comparable enterprise SaaS environments. You do not need to be a technical expert, but you need to speak the language and understand how these engagements are structured.
• Web and software experience. You can translate business and technical requirements into detailed functional specifications and well-defined user stories with clear acceptance criteria. Own and manage the product backlog, including prioritization, refinement, and trade-off decisions to balance scope, timeline, and budget.
• Candidates must have current US or Canada work authorization. For US candidates, this employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

Skills

Required

• Project Management fluency
• A background that spans both PM and PO
• Platform and SaaS delivery experience
• Web and software experience

Benefits

• Competitive compensation and benefits aligned with your experience and impact
• Remote flexibility
• Collaborative culture that values diverse perspectives and innovative thinking
• Work that makes a measurable difference for your clients
• The salary range for this role is $100,000 to $120,000. Salary is based on several factors including but not limited to skillset, relevant education, level of experience, certifications, and scope of responsibilities.
• In addition to base salary, SH/FT offers benefits such as medical, dental, vision, STD/LTD, Life/AD&D, Flexible Paid Time Off, and various other ancillary benefits and perks.
• 100,000 - 120,000 USD per year (Remote (United States))