Business Operations at hud in San Francisco

Job description

• Application
• About HUD
• We’re looking for a Business Operations generalist to help build and run HUD’s operating systems. You’ll work closely with our Chief of Staff and founders across hiring, finance, marketing and events, and cross-functional special projects.
• This role is an exceptional learning opportunity for an early-career generalist who already has some early-stage startup experience. The work is both extremely fast-paced and extremely wide-ranging, giving this person unique access to every part of the company. The Chief of Staff is also personally committing to mentoring this person for success at HUD and beyond.

Responsibilities

• This role is intentionally broad and will change depending on the company’s needs, but the focus of your first 3-6 months may include (but are not limited to):
• Co-own hiring and people operations with the Chief of Staff, including recruiter management, feedback tracking, work trial management, and onboarding
• Own day-to-day finance operations including transitioning payroll providers, expense tracking, invoice management, and vendor payments
• Own or support cross-functional projects with the Chief of Staff and founders, turning open-ended business questions into clear recommendations and scalable systems
• Draft public-facing content such as case studies, blog posts, social media posts, partnership announcement, etc.
• Plan and run events including community gatherings to team offsites
• Miscellaneous operations - everything from notarizing documents for our Singapore entity to onboarding a fractional general counsel
• Active but thoughtful use of AI to enable and automate all of the above

Requirements

• 3–4 years of experience, including 2 years in management consulting (MBB or top-tier boutique) and 1–2 years at an early-stage startup in business operations or strategy and operations
• Demonstrated experience taking ambiguous projects from initial problem structuring through implementation, with an eye on building scalable systems instead of point solutions
• Strong organization and attention to detail, with the judgment to prioritize competing demands and keep commitments on track
• Excellent written and verbal communication skills—please link a writing sample
• High agency balanced with good judgement on when to ask for more input or help to get things done on time
• Comfort moving between strategic questions and everyday operational work, and learning unfamiliar parts of the business quickly
• Experience using AI to automate workflows, not just for research or summarization
• Built a system or process from scratch and iterated it as the company grows
• Experience working with technical teams or ability to learn technical topics quickly at a conceptual level
• Comfort working with leadership internally and externally, and confidence in voicing your thoughts in such rooms—especially in dissent
• We prioritize technical aptitude and learning potential over years of experience. Motivated candidates are encouraged to apply even if they don't meet all criteria.

Skills

Required

• Judgment to prioritize competing demands
• High agency
• Good judgement

Preferred

• Working with technical teams
• Comfort working with leadership

Benefits

• Competitive compensation
• 100% covered top-of-the-line medical, dental, and vision from Blue Shield of CA (US employees)
• Lunch and dinner when you’re in the office (in-office employees)
• Company-wide holiday break (Christmas Eve to New Year’s Day) on top of PTO and paid holidays
• Other perks including an Equinox membership, 401k, and commuter benefits (US employees)
• Unlimited* access to tokens for ChatGPT, Claude Code, Cursor, etc. *By unlimited, we mean no one on our token usage leaderboard has ever hit a limit. So we have no idea what the limit is.