Medical Records Clerk at Gentiva Hospice in US-NC-Lumberton

Job description

• Expand Access. Ensure Compliance. Support Compassionate Care.
• We are seeking a dependable and detail-oriented Medical Records Clerk to join our hospice care team. In this vital administrative role, you will manage and maintain accurate patient records, ensure compliance with healthcare regulations, and provide essential office support to help our team deliver exceptional care. Your work enables our caregivers to focus on what matters most—making every moment count.

Responsibilities

• Maintain and close medical records in accordance with company policy.
• Review medical records to ensure completeness and compliance with written criteria.
• Identify and obtain missing chart information, including physician signatures and other required documentation.
• Manage appropriate release of information from hospice care to authorized parties, securing signed authorizations.
• Copy, mail, or hand deliver requested medical information accurately and timely.
• Collaborate with clinical staff to support timely and appropriate patient admissions.
• Provide general administrative support, including answering phones, ordering supplies, and data collection/entry.
• Conduct medical record audits as assigned.
• Participate in patient care coordination and hospice quality assessment and performance improvement programs.
• Purge closed case medical records, organize, box, and send them to archives.
• Develop and maintain a master patient index.
• Promote company core values consistently.
• Complete required compliance training annually.

Requirements

• High school diploma or equivalent required.
• Minimum three years of experience in office work or medical records department.
• Valid driver’s license and current automobile insurance required.
• Excellent organizational, record keeping, filing, and typing skills.
• Strong oral and written communication skills.
• Proficient in documentation management.
• Ability to operate computers, fax machines, copiers, and cell phones effectively.
• Flexible and able to manage multiple tasks with composure.
• Ability to communicate effectively across diverse socioeconomic backgrounds.
• Responsible, mature, cooperative, and tactful in workplace interactions.

Skills

Required

• Proficient in documentation management

Benefits

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund
• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
• Apply today and be a key part of compassionate care delivery.