Medical Secretary at Care New England in US-RI-Warwick

Job description

• The Medical secretary plays a key role in ensuring the smooth and efficient operation of the medical office. This position provides essential clerical and administrative support, managing both incoming and outgoing correspondence, maintaining departmental manuals, and supporting clinician scheduling. The Medical Secretary also oversees the organization of filing systems to keep the office running seamlessly. As the primary point of contact for patients, this role fosters a welcoming environment while also serving as a liaison between the practice and external support services.
• *Travel to the different office locations throughout Rhode Island will be required for coverage purposes.

Responsibilities

• Deliver high-quality secretarial support by expertly handling typing, filing, faxing, and ensuring office equipment is well maintained.
• Coordinate clinician schedules while seamlessly registering patients and verifying insurance and referral information.
• Serve as a key point of contact by answering, directing, and screening calls, and efficiently arranging meetings.
• Manage incoming mail and correspondence, ensuring timely routing and distribution to appropriate staff.
• Maintain accurate departmental tracking systems and generate cumulative reports as needed.
• Oversee treatment room readiness and clinical inventory; proactively order supplies to ensure smooth operations.
• Collect patient payments including co-pays and fee for service charges, ensuring accurate financial documentation.
• Prepare and organize medical records according to provider specifications and documentation standards.
• Execute patient registration and billing processes using EPIC, Cerner and IDX systems with precision.
• Craft clear, professional correspondence free of grammatical errors, and facilitate prompt communication.
• Foster strong working relationships with patients, providers, vendors, and internal departments.
• Uphold patient confidentiality and adhere to all hospital and regulatory compliance standards.
• Exhibit adaptability and problem-solving skills in a fast-paced environment, maintaining a positive and supportive attitude.
• Demonstrate reliability and punctuality by consistently arriving on time and meeting scheduled responsibilities.
• Performs all other related duties as assigned.

Requirements

• Must possess a high school diploma or equivalent.
• One year of job-related experience is required.
• Prior experience with an electronic medical record system is strongly preferred.
• Proficiency in medical terminology and departmental procedures
• Strong interpersonal, verbal, and written communication skills
• Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook Access)
• Experience with scheduling, filing, and maintaining patient records.
• Familiarity with applicable systems (Cerner, IDX, Epic)

Skills

Required

• Interpersonal skills
• Verbal communication
• Written communication
• Adaptability
• Problem-solving
• Positive attitude
• Reliability
• Punctuality
• EPIC
• Cerner
• IDX