Rent Operations Manager NCCHS at eismann Tiefkühl in Nottinghamshire, United Kingdom

Job description

• We’ve got an exciting opportunity available for a talented individual to join our workforce as a Rent Operations Manager - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
• We will look to you to effectively manage the recovery of unpaid rent and maximise revenue and fund essential services withing Nottingham City Councils’ Housing Services. You will be responsible for the management of the Income Team, including the setting and monitoring of team and individual targets and will lead service delivery; developing robust procedures and performance standards for the service, ensuring customers receive an effective range of appropriate support and assistance in paying their rent, including benefit and debt advice.

Responsibilities

• Effectively manage the recovery of unpaid rent and maximise revenue and fund essential services within Nottingham City Councils' Housing Services.
• Manage the Income Team, including setting and monitoring team and individual targets.
• Lead service delivery; developing robust procedures and performance standards for the service.
• Ensure customers receive an effective range of appropriate support and assistance in paying their rent, including benefit and debt advice.

Requirements

• 1. Previous management experience gained in a fast moving, pressurised housing management or customer facing environment dealing with complex issues and competing priorities.
• 2. The ability to lead and motivate a team enabling high quality performance
• 4. Proven experience, knowledge and understanding of legal framework (acts and statutes) relating to housing services and people management
• 6. Be able to make clear decisions on complex issues in a timely manner

Skills

Required

• Leadership
• Motivation
• Communication
• Decision-making
• Professional attitude

Benefits

• Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.
• In addition to working within a great team and a competitive salary you will have access to:
• 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working – to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!