Concierge PT at SR Companies in Harpers Station of Gainesville - Gainesville, VA 20155

Job description

• Salary Range
• Summary: Enhances and improves the SRIM experience for our residents, families, and visitors, promotes the core value of the Golden Rule, answers the telephone courteously, and executes routine clerical work by performing the following duties.

Responsibilities

• Duties and Responsibilities include the following. Other duties may be assigned.
• 1. Speaks to and interacts with residents, families, and visitors while showing empathy, kindness, compassion, and respect. *
• 2. Answers phone with a welcoming and inviting attitude, and always responds courteously.
• 3. Assists in scheduling new hires for review and completion of new hire paperwork. *
• 5. Receives and routes incoming and outgoing mail when needed. *
• 7. Responds promptly and courteously to resident's request for assistance including phone calls and requests from family members and visitors. *
• 8. Greets families and visitors, ascertains the nature of their business and introduces to the appropriate department head.*
• 9. Answers questions to prospects regarding the community in the absence of the Sales Director.*
• 10. Communicates effectively in a language that each resident is capable of understanding.*
• 11. Ensures residents and/or responsible parties sign residents out when they leave the community.*
• 15. Demonstrates an ability to know each resident and family member by addressing by name.*
• 16. Knows, understands, and follows established policies and procedures in emergency situations.*
• 17. Works as a team player with other associates and management in accomplishing work assignments.*
• 18. Demonstrates a positive and respectful attitude about work issues, policies, and procedures.*
• 19. Demonstrates a positive and respectful attitude with residents, families, visitors, associates, and management.*
• 21. Attends and/or participates in trainings, in-service meetings, and mandatory meetings.*
• 22. Wears clean and appropriate dress per established dress code policy.*
• 23. Refrains from discussing resident care issues with families and visitors, and refers all inquiries to immediate supervisor.*
• 25. Assists with the training of new employees when required.
• 26. Takes initiative in work, seeks out additional information, and offers solutions/suggestions.
• 27. Takes on special projects or assignments outside of regular duties.
• 28. Provides a variety of housekeeping and/or laundry duties in maintaining the community in an orderly, clean, and sanitary condition.
• 29. Serves and assist residents in the dining room at breakfast, lunch, and dinner if needed.
• 30. Performs all other reasonable duties as assigned or as requested.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities
• to perform the essential functions.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• To perform this job successfully, an individual should have knowledge of Microsoft Office Suite.
• High school diploma or general education degree (GED); or less than one year related experience or training; or equivalent combination of education and experience.

Skills

Required

• Ability to write simple correspondence
• Knowledge of Microsoft Office Suite

Benefits

• $17.00 - $18.00 Hourly