Call Center Representative - Remote at Trinity Health in SPNY - 295 Valley View Blvd Rensselaer

Job description

• Full Time
• If you are looking for a high-volume Call Center position, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places.
• Call Center experience highly preferred.
• Medical Office experience highly preferred.
• Quality of Life: Where career opportunities and quality of life converge
• Advancement: Strong orientation program, generous tuition allowance and career development
• Work/Life: Office Hours, Monday - Friday

Responsibilities

• Serves as a first point of contact for customers by phone, as well as a liaison between external customers and medical staff. Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all calls according to established procedures to ensure optimal quality patient care. Schedules patient appointments, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency. Provides a high level of customer service to all internal and external customers.
• 1. Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all calls according to established procedures to ensure optimal patient care; schedules appointments by protocol, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency.
• 2. Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with SPHPMA protocols and notifies clinical staff of patient’s arrival, if applicable.
• 3. Answers telephone in accordance with SPHPMA telephone etiquette guidelines, taking and relaying messages in a timely manner.
• 4. Schedules and confirms patient appointments; obtains appropriate information, enters preliminary account data into computer and confirms appointments based on office protocols.
• 5. May collect payment(s) and ensures timely and accurate posting of payment.
• 6. Records messages for physician and staff accurately, with complete information required, and ensures that it is routed appropriately through Trinity Health SPHPMA Medical Group EMR system.
• 7. Assists patients with MyChart-related questions. Keeps current on updates, changes and FAQ’s.
• 8. Accurately documents into SPHPMA systems.
• 9. Maintains familiarity with physician office, Billing Department and all extended care location basic services and hours of operation to respond to customer requests accurately and promptly.
• 10. Assists patients and facilities with questions related to referrals, authorizations and requisitions per established protocols.
• 11. Accurately completes patient forms.

Requirements

• High School Diploma or GED required.
• Course work in insurance/billing, medical practice education or seminars are all preferred.
• MINIMUM EXPERIENCE: Previous experience in a combination of patient services, medical reception, call/customer Call Center (medical environment) or other customer service environment.

Skills

Required

• Customer service
• Telephone etiquette
• Data entry
• Scheduling
• Insurance verification
• Medical terminology
• EMR system usage
• MyChart
• Billing
• Referrals and authorizations

Preferred

• Call Center experience
• Medical Office experience

Benefits

• Pay is based on experience. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.