Service Advisor at Audi Tampa at Morgan Auto Group in Tampa, FL

Job description

• Audi of Tampa is a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add Experienced Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are aligned with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail.

Responsibilities

• Greets all customers promptly; provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Answers the phone (can communicate with customers via, phone, text and email).
• Communicates effectively with customer about status of work.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customers’ written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspect every finished repair order for proper completion, and pricing accuracy, and legibility.
• Meets or exceeds goals for add-on sales.
• Meets or exceeds OEM Customer Satisfaction Index expectations
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first time customer and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the callers inquiry.
• Documents repair order changes.
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow-up issues.

Requirements

• Experienced Service Advisor

Skills

Required

• Customer service
• Communication (phone, text, email)
• Estimating cost and completion time
• Selling additional services
• Documentation
• Attention to detail

Benefits

• In addition to competitive pay, we offer our associates the following benefits:
• Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
• 401(k) with company match
• Professional work environment, with job training and advancement opportunities
• Paid Time Off
• Tenure Bonuses
• Employee discount programs
• Referral programs