Product Analyst (Mid and Senior Level) - Joint Account at Zopa in London

Job description

• We’re looking for a Product Analyst to join our Joint Current Account team.
• You will be joining the team as they launch a new product that is fundamental to the bank’s future growth ambitions. We operate like a startup within the wider bank; we’re obsessive about our mission to build a powerfully simple to use and feature-rich everyday account that customers will love.
• As a Product Analyst, you will develop a detailed understanding of who our customers are and how they use the account, guiding product development towards innovative features and experiences and owning customer outcomes.
• This role is ideal for someone who wants to work in a fast-paced environment where you can have an outsized impact in the early stages of a new product. With so many decisions to inform, quick high conviction directional insights will sometimes be more valuable than achieving 100% precision with every analysis.

Responsibilities

• Partnering with Product Managers, Designers, Engineers and Analysts across Zopa, delivering trusted insights daily to inform decisions and improve the Joint Account product
• Designing and evaluating statistically rigorous experiments to support rapid iterative product development as we test our way through uncertainty
• Defining metrics that will be our source of truth for product performance, quality of user experience, and progress on key results
• Owning your analytics roadmap, proactively identifying opportunities for further analysis and prioritising the highest impact work
• Building at the cutting edge of AI-enabled analytics, developing new tools for natural language insight generation and powerful internal data apps

Requirements

• Technical: Experience in an analytical role with strong data manipulation skills in SQL and/or Python. You’re comfortable getting stuck into large datasets and extracting insight that drives decision making
• Delivery: You’ve worked in a fast-paced environment (e.g. fintech, start-up, consulting). You prioritise for impact and strike the right balance between precision and effort depending on the context
• Clarity: You thrive in an environment with unstructured, open-ended problems. You’re able isolate signal from the noise and bring clarity to decision-makers
• Influence: You communicate clearly and explain complex concepts to both technical and non-technical stakeholders. You’re not afraid to challenge where appropriate, but you always approach others with respect and sensitivity
• Motivation: You are self-starter with a bias to action who doesn’t wait to be told what to do. You’re excited about building innovative banking products
• You’ve conducted experiments such as A/B tests and run causal analyses to isolate statistically significant impacts of product changes and other events
• You're an expert at creating intuitive data visualisations and self-serve data products that tell a story
• You’re used to working in cross-functional teams, collaborating with a variety of stakeholders across different disciplines
• You’ve defined and built metrics to track product performance on conversion, activation, retention and engagement
• You have experience working with consumer-facing fintech (or similar) digital products

Skills

Required

• SQL
• Python
• Data manipulation
• Metrics definition
• Analytics roadmap ownership
• AI-enabled analytics
• Communication
• Influence
• Problem-solving
• Self-starter
• Bias to action

Preferred

• A/B testing
• Causal analysis
• Data visualisation
• Self-serve data products
• Cross-functional collaboration