Lead Management Consultant - Fire, Health & Safety at Helix International Group in London

Job description

• If you have a passion for driving success and thrive in a dynamic environment where solving complex client problems is of greatest importance, we want you to join our team. This is not just an opportunity to work strategically with mid-to-large clients on their safety programs, but to truly make a difference and have a positive impact on their success.
• As a member of our Customer Success Team, you will report into the Head of Customer Success, and be at the forefront of our client interactions, serving as a Trusted Advisor and problem solver. You will work alongside a group of dedicated professionals who are equally committed to continuous improvement and driving change.
• In this role, your ability to provide innovative solutions and troubleshoot effectively will be critical. You will have the autonomy to lead and manage external relationships while also being the hub of our internal operations. Your role will be pivotal in exceeding client expectation and driving their success.
• If you are ready to take on the challenge of solving complex client problems, come from a background within residential and Commercial Property, driving success, and making a real difference, we invite you to join our team and be part of our journey towards excellence.

Responsibilities

• Implement client projects and programmes with high-level advocacy
• Designing management reports and predictive analytics for clients.
• Create customer success by managing and reviewing a highly configurable digital software enterprise platform.
• Undertake gap analysis of processes for improvement and better management of our clients systems.
• Identify and implement client initiatives and new ways of working.
• Prepare and document technical requirements, proposals, schedules and client interactions.
• Preparation of scopes and methodologies including liaison with technical team and the clients.
• Respond to technical concerns and problems, ensuring smooth implementation and ongoing management.
• Communicate with clients and internal teams to explain technical matters, products and implementation schedules, and take briefs as required.
• Adopting the role of Trusted Advisor so that our clients have confidence, resilience, and can thrive
• Providing decision support to clients: strategically as well as on day-to-day matters
• Creating compelling presentations to communicate ideas, plans, reporting tools and software user journeys
• Working with the software support team to achieve clients operational and strategic goals
• Stay up to date with new capabilities, features and product launches and provide valuable product feedback to management.

Requirements

• Qualifications in H&S and fire safety, including membership of a recognised industry body e.g., CMIOSH or MIIRSM or working towards (minimum Cert IOSH)
• A strategic and goal-orientated mindset with the ability to lead, engage and manage client accounts and delivery programmes
• An ability to convey information and simplify it for clients
• An ability to learn new topics quickly
• A passion to succeed, and a love of winning
• Drive to build successful client portfolios and deliver the Gold Standard of service and solutions
• At least 5 years’ experience in a client-facing role that included advising clients on their health, safety, and fire safety objectives on a programme level, helping them to make the right decisions and supporting them with execution
• 2 years’ experience in an in-house role would be advantageous "to walk in a client's shoes"
• Experience with taking a requirement and preparing a proposal through to brief across complex assignments

Skills

Required

• An ability to learn new topics quickly

Benefits

• Ark is a market leader providing an innovative suite of; Professional Service Solutions, Outsourcing and future-proofed Software and Analytics to mid/major organisations in the UK. With over 500 global and premium brands trusting Ark to deliver smarter Risk, Compliance, Safety.
• Join our team and take your career to new heights in a company that values your talent and fosters a growth mindset in a supportive environment. Apply now and be a part of our success story!