VSU - Technical Support Analyst 3/IT Hardware Asset Analyst at InfoPeople Corporation in Virginia State University, VA

Responsibilities

• Manages VSU IT hardware and software assets from acquisition through retirement, maintaining inventory, transfers, audits, tickets, warranties, contracts, licenses, PC refreshes, and compliance reports.
• •Coordinate the transfer of IT assets between business units with 5 to 7 business days.
• • Generate, distribute, & review weekly IT asset management reports.
• • Complete ITSM tickets within 7 - 10 business days.
• • Monitor the ITSM IT Asset Management queue on a daily basis.
• • Updating notes with clear and accurate information to insure that the life cycle of the ticket accurately captured.
• •Correctly Managing ITAM Queue
• • Assist With Asset IMAC and PC Refresh process
• •Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department
• • Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations.
• • Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment.
• • Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.

Requirements

• IT Asset Management Required 2 Years
• Hardware Inventory Management Required 2 Years
• ITSM/Ticketing System Required 2 Years
• Microsoft Excel Required 2 Years
• Asset Lifecycle Management Required 2 Years
• Software License Management Required 1 Years
• Inventory Auditing Required 1 Years
• Must be able to lift, pull or push 50lbs as a regular part of the job duties. Required 1 Years

Skills

Required

• IT Asset Management
• Hardware Inventory Management
• ITSM/Ticketing System
• Microsoft Excel
• Asset Lifecycle Management
• Software License Management
• Inventory Auditing
• Ability to lift, pull or push 50lbs