Contact Centre Training Lead at DXC Technology in GBR - NBL - NEWCASTLE UPON TYNE
- Company: DXC Technology
- Location: GBR - NBL - NEWCASTLE UPON TYNE
- Posted: Sep 24, 2026
- Type: Full-time
- Experience: 3+ years
- Visa sponsorship available
Overview
Job Description: • Execute business process transactions, learn from experienced team members, and focus on accuracy. • Collaborate with senior analysts, managers, and other staff. • Assist in process improvement initiatives and data analysis.
Job description
- Job Description:
Responsibilities
- • Execute business process transactions, learn from experienced team members, and focus on accuracy.
- • Collaborate with senior analysts, managers, and other staff.
- • Assist in process improvement initiatives and data analysis.
- • Contribute to identifying and resolving process bottlenecks.
- • Ensure compliance with established quality standards.
- • Participate in documenting and updating process guidelines.
- • Assist in analyzing data trends and reporting.
- • Support the team in meeting performance targets and quality standards.
Requirements
- • Bachelor's degree in a relevant field or equivalent combination of education and experience
- • Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role
- • Proven experience in business process transactions
- • Proficiencies in business process management and optimization
- • A continuous learner that stays abreast with industry knowledge and technology
- • Advanced degree in a relevant field a plus
- • Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus
Skills
Required
- Business process management
- Business process optimization
- Continuous learning
- Industry knowledge
- Technology proficiency
Preferred
- Six Sigma
- PMP
About DXC Technology
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.