Security Officer - Customer Service and Site Patrol at Allied Universal in US-NV-Reno

Job description

• Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
• As a Security Officer Full Time Unarmed Customer Service Patrol in Reno, NV , you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As an Unarmed Patrol Officer at a busy retail and entertainment location, you will monitor and patrol assigned areas, maintain a visible presence to help deter security-related incidents, support access control, and deliver exceptional customer service. You will communicate professionally with guests and team members while helping create a welcoming environment. Join Allied Universal, where agility, reliability, innovation, teamwork, caring, and integrity guide our work.
• Position Type: Full Time
• Pay Rate: $22.15 / Hour
• Day Time
• Wed 06:15 PM - 02:15 AM
• Fri 06:15 PM - 02:15 AM
• Sat 06:15 PM - 02:15 AM
• Sun 04:00 PM - 12:00 AM

Responsibilities

• Provide customer service to guests, team members, and visitors by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Respond to incidents, guest disturbances, and critical situations in a calm, problem-solving manner, escalating concerns according to site procedures.
• Conduct regular and random patrols of entertainment areas, entrances, parking areas, and the surrounding perimeter to help deter unauthorized activity and identify security-related concerns.
• Monitor access points and observe guest activity, reporting unusual conditions, hazards, and policy violations to site leadership and/or Allied Universal supervision.
• Document incidents, patrol activities, and observations accurately and promptly in accordance with site-specific reporting requirements.

Requirements

• Customer service experience is preferred.
• Access control and/or badge experience is preferred.
• A guard card and/or license is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Skills

Required

• Customer service
• Access control
• Badge experience
• Guard card/license (preferred)

Benefits

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
• PILB #1863