Spa Receptionist at Kalahari Resorts & Conventions in Sandusky, OH

Job description

• At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.
• But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.
• Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.
• Kalahari Resorts & Conventions is seeking a Spa Receptionist. In this role, you will for the reception area of the spa. It includes greeting guests, answering phones, assisting with questions regarding spa services and products, booking all appointments, checking the guest into the computer system upon arrival and charging for services performed.
• As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll serve as the first point of contact, creating a welcoming and professional atmosphere that sets the tone for the guest experience. You’ll support associates by ensuring smooth scheduling, clear communication, and an organized front desk, contributing to overall operational efficiency.
• At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.
• Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.
• | Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Responsibilities

• Properly open and close spa each day according to standard operating procedures.
• Accurately book, change, and cancel spa appointments in a friendly, courteous and efficient manner.
• Ability to understand all discount rates, special packages, products, services, and general info needed to handle guest spa reservation requests on a daily basis.
• Maintain a clean, safe, fully stocked and well-organized work area and assist with overall cleaning duties of the entire spa.
• Perform other duties as requested by management.

Requirements

• Exposure to hospitality/salon/spa customer service environment for a minimum of two years is preferred.
• Must be detail-oriented, have the ability to multi-task, and work efficiently in a fast-paced environment.
• Must possess excellent listening, communication and customer service skills.
• Must be a team player and enjoy working with people.
• Must be able to remain in a stationary position 80% of the time.
• Flexible long hours are sometimes required; that could include nights, weekends, and holidays.

Skills

Required

• Detail-oriented
• Ability to multi-task
• Team player
• Enjoy working with people

Benefits

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career