Front Office Operations Associate (Part-Time) at Massanutten Resort in McGaheysville, VA
- Company: Massanutten Resort
- Location: McGaheysville, VA
- Posted: Sep 24, 2026
- Type: Part-Time
- Salary: $12.77 USD per hour
Overview
Massanutten Resort The Front Office Operations Associate position serves as the primary point of contact for the Resort’s onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arri…
Job description
- Massanutten Resort
- The Front Office Operations Associate position serves as the primary point of contact for the Resort’s onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others.
Responsibilities
- Serves as the primary point of contact for the Resort’s onsite and offsite guests
- Strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere
- Greets arriving guests and assists with check-in/check-out procedures
- Answers phone inquiries
- Provides accommodation and amenity information
- Curates vacation itineraries
- Offers recommendations for local attractions
Requirements
- Customer service skills
- Problem-solving skills
- General computer skills
- Must be 15 years or older
- Prior customer service/guest relations experience
- Previous hotel/resort work experience
Skills
Required
- Customer service skills
- Problem-solving skills
- General computer skills
Preferred
- Previous hotel/resort work experience
Benefits
- Pay: $12.77
- Potential to earn more with the weekend differential