Retail Customer Service Rep 1 at Mindlance in Centreville, AL

Job description

• This position will act as the initial contact with the customer, whether in the local business office or through telephone or online inquiries.
• The successful candidate must be able to handle cashier responsibilities, bill inquiries, applications for service, non-pay reconnects, payment arrangements, billing adjustments, and promote products and services. The successful candidate should be knowledgeable of collection procedures.
• They must have the ability to engage with the public in a tactful and courteous manner. Applicant should be customer service oriented and must have a positive attitude, good communication skills, and possess strong initiative.

Responsibilities

• • Receiving and greeting customers in the local office and/or over the phone or online
• • Processing payments and balancing cash funds: o Posting payments in CSS, processing Item 14 payments, daily balancing cash drawer and kiosk
• • Assisting customers with electrical service issues: o Connect/disconnect service, assessing deposits, outdoor lighting request, outage reporting, rate selection
• • Responding to customers with billing or collection inquiries: o Final bill collections, high bill explanations, payment arrangements, special agreements set-ups, transfer payments, issuing various meter investigation orders
• • Promoting and selling Alabama Power Company products and services: o Budget billing, flat bill, EFT, paperless billing,All Connect transfers, Agency Assistance portal, landlord portal, OCC
• • Assisting customers with program requests: o Bill extender, summary billing, SSI, text messaging enrollments (billing and outage alerts)
• • Educating customers on ways to avoid/address service or payment issues in the future o Understands the meter reading process and billing cycle
• • Assisting with merchandise sales
• • Representing Alabama Power Company to customers in a positive manner.

Requirements

• The successful candidate must be able to handle cashier responsibilities, bill inquiries, applications for service, non-pay reconnects, payment arrangements, billing adjustments, and promote products and services.
• The successful candidate should be knowledgeable of collection procedures.
• They must have the ability to engage with the public in a tactful and courteous manner.
• Applicant should be customer service oriented and must have a positive attitude, good communication skills, and possess strong initiative.

Skills

Required

• Cashier responsibilities
• Bill inquiries
• Applications for service
• Non-pay reconnects
• Payment arrangements
• Billing adjustments
• Promote products and services
• Knowledgeable of collection procedures
• Customer service oriented
• Positive attitude
• Good communication skills
• Strong initiative

Benefits

• Health insurance
• 401(k)
• Dental Insurance
• Vision Insurance
• Referral Program
• Travel Allowances