Engineering Program and Account Manager at Real Time Consulting LLC (RTC) in Phoenix, AZ

Responsibilities

• Responsible for the management of all phases of Engineering program activity, including organization, planning, direction, reporting, customer relations and satisfaction, program execution, resource oversight and management.
• As head of the program/account team, s/he provides the overall program leadership, management, sustainability and growth.
• For the success of this position, 7 specific focus areas have been identified.
• Thoroughly assess customer needs to provide value-added solutions; represent the full spectrum of RTC capabilities and offerings
• Manage the account expectations while executing the program and resolving all issues to yield the highest level of customer satisfaction
• Balance customer needs, RTC objectives and resources to ensure objectives are aligned
• Work with all the internal and external customer teams to define, execute and extend the engineering programs and work orders
• Collaborate with current customers to identify any risks to project that we can help mitigate by assessing any additional resource needs the current project may have
• Provide weekly program progress status and maintain active internal team communication on changes (meetings)
• Introduce service and solutions options to current customers and develop new strategies to meet their needs. Expand current customer relations and revenue opportunities through organic growth activities
• Work with all the internal and external customer teams to define, execute and extend the engineering programs and work orders
• Identify staff member qualification criteria per program skill requirements
• Collaborate with Recruiter(s) to identify ideal staff fit, and with HR to on and off board staff members
• Prescreen / Interview and select candidates according to customer requirements and budget
• Identify the program staff structure to ensure maximum performance
• Identify supporting functional staff needs
• Set role and performance expectations and provide continual performance feedback
• Provide overall leadership and direction to the program team to include coaching team members, resolving conflict, reviewing performance, and initiating corrective actions as needed
• Assure the engineering teams comply with standard company policies and procedures; educate, inform and enforce when needed
• Review engineering program team member’s status reports across projects and address issues as appropriate with close attention to customer needs and deadlines
• Regularly evaluate current workflow processes; assist and assure the teams work as efficiently as possible
• Manage team capacities to help the team manage their bandwidth
• Establish and clearly communicate overall program objectives and long-term vision and strategy with internal and external clients
• Meet multiple customer and company requirements while balancing the multiple roles of differing priorities.
• Execute timely and clearly communicate decisions and recommendations
• Ensure program-wide focus on reliability, cost, schedule and adequacy of systems, procedures and people for short term goals and long-term success
• Address business challenges and identify continual improvement
• Drive data-based decision-making throughout the program
• Facilitate and make adequate priority decisions between project quality, costs, resources, scope and schedule.
• Assess program risks and develop strategies for dealing with potential and identified risks
• Assess process flows on a continuous basis and make adequate recommendations for process improvements internally and with the customers
• Drive technical excellence by setting program standards and expectations, balancing risk and delivering performance across all identified program metrics
• When programs require, ensure all quality requirements for the customer and regulatory agencies are met
• Manage all program and customer changes and issues
• Oversee the development of the program plans and critical milestones
• Meet program plans and schedules by identifying and assessing risks and initiating necessary corrective actions
• Recommend pricing based on the relevant market, as well as RTC’s business strategy, program objectives and related costs
• Lead and manage contract proposals and negotiations to develop win – win solutions
• Direct proposal preparation to ensure alignment with customer and RTC business strategy, compliance with all requirements, timely response to customer needs and a structure for program performance
• Create and manage program to financial pro-forma expectations
• Control costs and related timing to maximize program results (client needs and profit)
• Identify/communicate risks and implement appropriate risk mitigation actions
• Manage program budgets to conform to policy, and work with the CFO to develop processes for requesting spending

Requirements

• Bachelor’s degree in Engineering, Computer Science, Business or other technical area
• Knowledge and experience with ARP4754 and DO178
• 10 Years relevant Management experience in a Program Management capacity overseeing inhouse or client projects with 5 or more team members (individual contributors and/or managers)
• 10 Years of employee management experience of multidisciplinary engineers
• 10 Years Experience in Full cycle Client Program fulfillment to include Opportunity identification/farming (sales); Order generation; Order fulfillment; Order execution
• PMP certification a plus
• MBA a plus
• Sharp and professional appearance, demeanor and communication with clients
• Self-directed, organized, detail oriented
• History of strong leadership, deep practical engineering knowledge and a track record for timely project delivery, project management, cost control and customer satisfaction
• Must be able to work effectively in a team environment and will collaborate closely with the RTCo staff
• Knowledge and creativity to the position as well as have the discipline to drive results and follow established processes
• Motivate when needed and hold staff members accountable
• Dynamic thinker, identify risks, and create & implement solutions
• Comfortable to be on the phone and be in the presence of Clients, referrals, and industry network connections
• Be open to suggestions and self-improvement; desire to constantly develop skills
• Perseverance with assigned tasks and projects, stay focused with strong discipline
• Must be able to synthesize and present data to client and management team – providing recommendations and alternate solutions

Skills

Preferred

• PMP certification a plus
• MBA a plus

Benefits

• Competitive compensation
• Paid Time Off (PTO) and Paid Holidays
• Medical, Dental & Vision Insurance
• Employer-paid Life Insurance
• 401(k) Retirement Plan
• Flexible work arrangements, where business needs permit
• Professional yet casual work environment
• Opportunities for professional growth
• Benefits are subject to eligibility and company policy.