Data Center Operations Technician II (Night) (VA1) at CoreSite in Reston, Virginia

Job description

• Description
• The Data Center Technician II assists in the operational integrity, security, and regulatory compliance of the data center. The technician is to have a basic knowledge of the fundamentals of telecommunications and data center operating procedures.
• He or she will acquire job skills and learn company policies and procedures in order to complete routine operations tasks and assignments.
• A Tier 2 technician will be responsible for day to day operations of the data center including security functions, telecommunication standards and installations, customer build outs, general site response and triage, and customer interaction.
• Technicians must ensure that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met. A Tier 2 technician requires the following
• skills: Security operations, first responder, fire watch, safety, troubleshooting, causality response, basic telecom best practices, data center architecture, copper and fiber installation, transmission methods and media, electrical theory, and customer service.
• A Tier 2 technician will gain working knowledge of the general data center mechanical, electrical, telecom, and security equipment.
• Responsibilities will include customer infrastructure build-outs (cage builds, overhead installations, rack and stack), cable termination and testing, maintenance work, monitoring and responding to mechanical, electrical, fire protection, telecom, and security systems.
• These systems include, transformers, PLC’s, generators, switchgear, UPS systems, STS’, ATS’ PDU’s, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinkler, network equipment, transmission media, cabling infrastructure, security hardware, and CCTV.
• We are currently hiring for the Night Shift, Tuesday-Saturday 10:00pm-6:00am.

Responsibilities

• Manage building service requests through resolution.
• Perform and complete work orders and customer service tickets in a timely manner Trouble Ticket Management.
• Remote Hands Management.
• Work Order Completion Process.
• Mine cables without disrupting services to any other existing data cabling on facility ladder rack or fiber trough.
• Infrastructure projects (Internal/Customer).
• Cage and Cabinet Build-Outs Overhead Installations.
• Rack and Stack.
• Navigate and utilize a CMMS system.
• Use developed procedures to solve problems.
• Assist in asset and consumable inventory management.
• Responsible for the tracking and proper labeling of all equipment per established procedures.
• Ensure processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to internal systems accordingly Monitor, and respond to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Building Monitoring, Security, and
• Control systems.
• Follow direction of data center technicians in regards to day-to-day activities.
• Provide physical security within the CoreSite premises.
• Incident escalation and report writing.
• Provide day-to-day exceptional customer service and support.
• Maintain and complete regular facility and security tours documenting and responding to found issues.
• Responsible for notifying customers, management and facility teams of security system alarms and security breaches.
• Responsible for managing the loading dock shipping and receiving.
• Assists with managing systems to avoid unplanned customer-impacting outages.
• Adhere to and promote CoreSite’s Principles of Operational Excellence, culture, and 8 Guiding Principles.

Requirements

• Basic knowledge of fundamentals and best practices of cabling media types.
• Basic understanding of 568A and 568B color codes and applications.
• Familiar with CCTV and access and control security systems.
• Ability to communicate effectively with customers and internal staff.
• Good troubleshooting and problem solving skills.
• Ability to learn quickly and address issues as they arise in a Mission Critical 24x7 environment.
• Able to write concise and accurate reports.
• Ability to work independently, but as part of a team concept.
• Schedule flexibility with ability to work non-standard business hours.
• Exhibits a strong work ethic and accountability.
• Successfully meet CoreSite professional standards.
• Be able to follow all escalation procedures in regard to critical or emergency situations.
• Ability to operate in and promote a rigorous process-driven team environment.
• Ability to logically analyze and solve problems.
• Ability to effectively multi-task multiple projects.
• Operate Hand and Machine Tools (hammer, drill, saw, etc.).
• Operate electrical tools such as a multi-meter or infrared camera.
• Familiar with computer systems and software programs - i.e., MS Word, Excel, MS Outlook.
• A Tier II technician will gain an on-the-job understanding of the mechanical, electrical, fire life safety, and security systems used in a data center environment including, but not limited to the following: electrical distribution and layout, transformers, PLC’s, generators, switchgear, UPS systems,
• STS’, ATS’ PDU’s, chilled water systems, CRAC/CRAH’s, pre-action sprinkler systems, security hardware, CCTV, monitoring, and CMMS systems.
• High School Diploma or greater; 2+ years of experience in either facilities or telecom industry.
• Experience as an installer in a mission critical facility is a plus.
• Be able to pass an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit check.

Skills

Required

• Communication
• Troubleshooting
• Problem solving
• Teamwork
• Independence
• Work ethic
• Accountability
• Multi-tasking
• Customer service
• Cabling media types
• 568A and 568B color codes
• CCTV

Benefits

• Benefits: Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!
• Medical coverage starting day one, plus dental, vision, telemedicine, HSA/FSA options.
• 401(k) with a 5% company match, plus bonus and equity opportunities.
• Employee Stock Purchase Plan (ESPP).
• Starting 16 days of PTO, 11 paid company holidays, floating holidays and additional paid time for volunteering, family care, parental leave and other life events.
• Free parking or public transportation support.
• Up to $800 annually in wellness reimbursements and up to $450 in wellness incentives.
• $100 monthly technology stipend.
• Up to $5,250 annually in educational reimbursement plus LinkedIn Learning.
• Up to $5,000 annually in charitable donation matching.
• Financial coaching and student loan support.
• Family planning, mental health, and caregiving support.
• Pet insurance, employee discounts and cash back offers.
• Compensation: Compensation for this role includes a base salary between $38/hr and $41/hr. This role is also eligible for an annual bonus and equity, based upon individual and company performance.