Senior Product Manager (Sustainment) at Alys Beach in Birmingham, AL, US, 35242

Job description

• Moultrie is looking to add a Senior Product Manager, Camera Retention and Lifecycle to its team. This role owns retention and fleet health for every Moultrie camera after it ships — every generation already in customers' hands. New Product Development owns what's next; you own what's out there now. For firmware, you own release prioritization end to end: the timing of releases by model and what ships in each one. For aging generations, you own the outcomes: if a defect is hurting customers, you drive the fix; if a component is dying, you drive the plan before it stops production; if a generation nears end-of-life, you decide how those customers stay on the Moultrie platform.
• This is senior-level scope. You don't own one product — you own the lifecycle strategy for every camera generation we've ever shipped. You develop the strategy for this portfolio; you don't wait for someone to hand it to you. As a "high confidence, low ego" team player, you will work cross-functionally with Engineering, Customer Success, Operations, and Marketing to protect the trust hunters put in gear they already own — and to keep field issues from turning into warranty costs, returns, and lost customers.
• This role is accountable for outcomes, not output. Success ties directly to:
• Retention of customers on aging camera generations — clean transitions keep them in the Moultrie family instead of sending them to a competitor
• NPS of shipped cameras
• Fleet health — warranty costs and support ticket trends bend down, not up

Responsibilities

• Own the shipped camera fleet
• Own the sustainment roadmap across shipped camera generations — fixes, improvements, and compatibility updates, ranked by customer impact and business risk
• Own FW release prioritization across the fleet — both when each model gets a release and what ships in it — so the right features and bug fixes reach customers when it matters for fleet health and CLTV
• Prioritize customer-reported defects and field issues across the active fleet, from first report to shipped fix; work with Engineering to scope fixes and with Customer Success on customer communication
• Analyze field data, warranty claims, and support trends to catch emerging issues before they spread
• Shape strategy and lifecycle plans
• Develop the sustainment strategy for the shipped camera fleet; assist in developing the strategy for the broader camera line
• Strategically plan the lifecycle of every camera generation — including how and when to EOL
• Own EOL planning and communication for aging generations; coordinate with Customer Success and Marketing on transition plans that keep long-time customers on the Moultrie platform
• Track competitive moves that touch the installed base — price drops, trade-in offers, and how competitors handle their own aging products — and keep a point of view on the rationale
• Feed lessons from the field back to New Product Development so the next generation doesn't repeat the last one's mistakes
• Protect production and compatibility
• Partner with Engineering and Operations to identify parts nearing end-of-life; drive re-qualification or redesign before a dying part stops production or strands field support
• Partner with Compliance on certification renewals and regulatory requirements (FCC, IC, CE) for products still in market, if necessary
• Communicate and enable
• Represent the customer who already owns our gear in cross-functional planning
• Proactively communicate progress, decisions, impediments, and risks to management and stakeholders
• Prepare materials that help Customer Success and Marketing communicate fixes, updates, and transitions to customers
• Grow the team
• May manage one or more Product Managers or Product Owners — understand their career goals, tailor assignments, mentor, and give straight performance feedback
• Write job descriptions for open roles, prepare hiring briefs, actively recruit, and carry a strong voice in hire / no-hire decisions
• Help audit the team's mechanisms — templates, checklists, and processes — and adjust what isn't working

Requirements

• Bachelor's degree in Engineering, Business, or a related field (in lieu of degree we will consider candidates with equitable years of professional work experience)
• 5+ years in product management, including ownership of one or more major products through their full lifecycle: maintenance, obsolescence, and end-of-life
• A track record of developing product strategy — not just executing someone else's
• Strong analytical skills — you've used field, warranty, or support data to drive prioritization calls
• Excellent written, verbal, and interpersonal skills; clear cross-functional communication across Engineering, Supply Chain, Quality, and Customer Success
• Experience mentoring or managing Product Managers or Product Owners
• Highly organized and detail oriented
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint, etc.)
• Experience with connected hardware or IoT products, including firmware and backend compatibility across device generations
• A background in, and product knowledge of, the hunting, fishing, or outdoor sporting goods market

Skills

Required

• Product management
• Product strategy development
• Cross-functional communication
• Organization and detail orientation

Preferred

• Connected hardware or IoT products
• Firmware and backend compatibility