Online | Customer Support – Booking Vacations | We Will Train You at destinationknot.com in Chicago, Illinois

Job description

• We are seeking reliable and service-oriented individuals to join our team in a fully remote Customer Support – Booking Vacations role. This position focuses on assisting clients with coordinating vacation arrangements, confirming reservations, and ensuring a smooth booking experience.
• This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and ongoing training are provided.
• This role is ideal for individuals seeking remote customer support work, those exploring entry into the travel industry, or professionals with a background in hospitality or service-oriented roles.

Responsibilities

• Assist clients with researching and booking vacation packages, hotels, and cruises
• Provide support during the reservation and confirmation process
• Respond to client inquiries regarding travel details and requirements
• Review booking information for accuracy, including dates and traveler information
• Maintain organized records of client reservations and communications
• Offer follow-up support before and after travel

Requirements

• Strong written and verbal communication skills
• Customer-focused mindset with attention to detail
• Comfortable using online systems and digital platforms
• Ability to work independently in a remote environment
• Previous customer service or hospitality experience is helpful but not required

Skills

Required

• Communication
• Customer-focused
• Attention to detail
• Independent work
• Online systems
• Digital platforms

Benefits

• Structured onboarding and step-by-step training
• Access to travel booking tools and supplier resources
• Flexible fully remote work environment
• Supportive and collaborative team culture
• $40,000 - $65,000 a year