Fully Remote | Travel Customer Support | Entry Level at destinationknot.com in Ohio

Job description

• We are currently seeking motivated and service-oriented individuals to join our team in a fully remote Travel Customer Support role. This position focuses on assisting clients with vacation research, reservations coordination, and general travel inquiries.
• No prior travel industry experience is required. Comprehensive training and ongoing guidance are provided to ensure you feel confident and supported in your role.
• Individuals seeking entry into the travel industry
• Career changers exploring a new field
• Professionals returning to the workforce
• Candidates looking for a remote, service-focused role

Responsibilities

• Respond to client inquiries regarding vacation options and travel details
• Assist with booking support for flights, hotels, cruises, and vacation packages
• Provide clear communication before, during, and after travel
• Review reservations for accuracy and completeness
• Maintain organized client records and documentation
• Deliver high-quality customer service with professionalism and care

Requirements

• Strong communication skills (written and verbal)
• Comfortable navigating online systems and booking platforms
• Detail-oriented with solid organizational skills
• Ability to work independently in a remote environment
• Prior customer service experience is helpful but not required

Skills

Preferred

• Prior customer service experience

Benefits

• Structured onboarding and step-by-step training
• Access to travel booking tools and supplier resources
• Flexible remote work environment
• Collaborative and supportive team culture
• $50,000 - $65,000 a year