Service Operations D0 at Scalence L.L.C. in New York

Job description

• Job Title: Fast Lane Merchant Setup & Operations Contractor/Service Operations
• Location: New York/Metro Jersey
• Duration: 03-month contract
• Pay Rate: $40/hr. on w2.
• Job ID: #26-37306
• We are looking for a part-time contractor to support operational setup, launch readiness, and test orders for client’s Fast Lane pilot.
• Fast Lane is a new customer experience designed to help customers get their favorite lunch items from popular restaurants faster during peak lunch hours.
• It creates a dedicated storefront for participating merchants with a smaller set of top-performing SKUs, paired with logistics, merchandising, and merchant prep levers to improve lunch delivery speed and reliability.
• The goal is to have 20 Fast Lane merchants onboarded by the end of December.
• The contractor should be local to NYC or Metro Jersey and able to travel to participating merchant locations as needed.
• Success means helping ensure closed merchants are set up accurately, tested successfully, and ready for customer launch.
• This includes coordinating setup tasks quickly, tracking details carefully, identifying operational issues early, and helping each participating merchant move smoothly from closed won to live.

Responsibilities

• Coordinate Store Setup and Launch Readiness
• Once a merchant agrees to join Fast Lane, you will help coordinate the operational setup process and ensure the store is ready for launch.
• Submitting store creation requests
• Coordinating with Vendor Ops to create the Fast Lane store
• Requesting a separate Business ID where needed
• Requesting tablet and printer shipment
• Uploading the Fast Lane menu and updating menu hours
• Adding photos, cuisine tags, contact information, pickup instructions, and payment details
• Coordinating DashPass setup, ETA overrides, DoubleDash settings, Store Boost, and other launch-readiness requests
• Tracking setup status across internal channels
• Support In-Store Launch Readiness and Test Orders
• Going in-store to help set up tablet and printer
• Confirming Fast Lane menu, hours, and store settings are correct
• Running test orders
• Documenting issues from the test order experience
• Flagging operational problems before customer go-live
• Helping ensure the merchant is ready for launch
• Maintain Setup and Launch Documentation
• Merchant name
• Store setup status
• Menu upload status
• Hardware shipment or setup status
• Test order status
• Launch readiness notes
• Open blockers
• Next steps and owner

Requirements

• The ideal candidate is organized, detail-oriented, and comfortable coordinating across merchants, account managers, and internal client teams.
• Following step-by-step operational playbooks
• Tracking details across spreadsheets and internal tools
• Coordinating across multiple teams and stakeholders
• Communicating clearly with merchants and internal partners
• Visiting stores in person if needed for launch readiness or test orders
• Troubleshooting operational issues and escalating blockers quickly
• Restaurant, marketplace, operations, or launch operations experience is a plus, but not required.
• The most important qualities are ownership, attention to detail, and comfort driving a process from merchant close through launch.

Skills

Required

• Organized
• Detail-oriented