Customer Banking Specialist Relief - Moora (32.5 hr/wk - 38 hr/wk) at Commonwealth Bank in WA Country

Job description

• We’re seeking a Customer Banking Specialist to join our Moora Branch Hub, working full time across the following branch locations:
• Moora – Jurien Bay – Dalwallinu
• This role can be part time, 32.5 hr/wk, Monday – Friday 9am – 4pm
• Or we can discuss a full time opportunity!
• You will be joining our Multi-Channel Branches!

Responsibilities

• Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:
• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Complete Financial Health Checks to assess customers’ financial needs
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

Requirements

• A passion for delivering outstanding customer service with every interaction
• The ability to have great conversations and confidence to ask challenging questions
• Problem solving attitude and curiosity in finding the right solutions
• An open approach to learning new things and goal oriented
• An ability to work collaboratively as a team to deliver a seamless customer experience

Skills

Required

• Problem solving attitude and curiosity