Operations Control Center Specialist at Mountain Air Cargo, Inc. in Denver, NC

Job description

• The OCC Specialist is responsible for managing all aspects of crewmember travel, ensuring efficient, cost-effective, and compliant travel arrangements in support of flight operations. This role serves as a key liaison between crew scheduling, dispatch, and travel vendors, handling real-time travel changes driven by operational needs while maintaining a high level of service for flight crews.

Responsibilities

• Coordinate, book, and modify all travel arrangements for flight crew members including air, hotel, rental car, and ground transportation.
• Proactively manage travel disruptions (delays, cancellations, re-routes) to ensure minimal impact to flight operations and crew legality.
• Monitor flight schedule changes and adjust crewmember travel accordingly in real time.
• Communicate travel itineraries, updates, and changes clearly to crewmembers via phone and email.
• Ensure all travel bookings align with company policies, contract requirements, and cost-control initiatives.
• Work closely with crew scheduling and dispatch to anticipate travel needs based on operational changes.
• Serve as the primary point of contact for travel-related issues during assigned shift, including after-hours support.
• Assist with vendor coordination including airlines, hotels, and rental car providers to secure preferred rates and resolve service issues.
• Support large-scale travel planning efforts such as pilot bidding periods, training events, and new hire onboarding travel.
• Maintain accurate travel records, documentation, and reporting for auditing and tracking purposes.
• Identify opportunities to improve travel efficiency, reduce costs, and streamline booking processes.
• Provide backup support to crew scheduling functions as needed.
• Maintain a professional and positive attitude while interacting with all internal and external stakeholders.
• Other duties as assigned.

Requirements

• Associate degree preferred or equivalent work experience in aviation, travel coordination, or logistics.
• 2 years of experience working with SAP Concur travel and expense.
• Previous experience in travel booking, airline crew scheduling, or logistics coordination strongly preferred.
• Knowledge of airline operations (Part 121/135) is a plus.
• Strong ability to manage multiple travel requests and changing priorities in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Strong organizational skills with high attention to detail.
• Ability to work independently while collaborating across multiple departments.
• Experience with travel booking systems, GDS platforms, or corporate travel tools preferred.
• Proficiency in Microsoft Office applications.

Skills

Required

• SAP Concur travel and expense
• Microsoft Office applications