Resales Center Concierge at Colen Built Family of Companies in OC - Ocala, FL 34481

Job description

• Education Level
• High School/GED or Equivalent
• Category
• Admin - Clerical
• On Top of the World is a leader in the retirement community industry both in recreational activities & amenities, as well as utilizing superior construction methods while building energy efficient homes from our many floor plans.
• The Sales Center Concierge is responsible for consistently delivering an incredibly educational and exciting community experience to all current and future guests, serving as a vital link between clients and the Sales department. This position is responsible for delivering a World class guest experience on every interaction and will serve as a brand ambassador, supporting the company's mission to share the benefits of living in the community by creating memorable experiences for customers.

Responsibilities

• Creates and maintains good customer relationships and ensures smooth sales team operations
• Remains energetic, driven, and focused on delivering a world class customer experience on every interaction
• Obsessed with providing the best customer experience and continually improving
• Greets everyone in a positive and enthusiastic manner and creates an excellent first impression for guests
• Conveys messages and ideas concisely and effectively with professionalism
• Opens and closes the Sales Center and/or Model Center(s)
• Maintains a welcoming reception area for clients and visitors
• Maintains a safe and clean reception area by complying with procedures, rules, and regulations
• Operates and maintains the coffee bar and cookie station and ensures the area is clean and stocked at all times
• Monitors and directs visitors entering the office by utilizing set office procedures
• Registers new visitors and tracks returning visitors in applicable software
• Maintains good relations and communication with all involved in the project, including the customer
• Manages and maintains the Sales Associates rotation roster
• Engages walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Educates and excites guests by answering their questions
• Interacts with guests to provide and process information in response to inquiries, concerns, and requests about the community
• Assembles marketing materials and publications as needed
• Prepares reports, memos, and documents using applicable software
• Assists with developing, organizing and executing special events
• Delivers high quality experiences at all times
• Provides the highest level of customer service to all current and future guests
• Remains nimble and flexible in regards to daily duties and scheduling to include working a variable schedule that may include weekends, evenings, and holidays
• May perform administrative and office support activities including data entry, file creation and maintenance, word processing, faxing, and daily report tracking and distribution
• Performs all duties in adherence to OTOW standards
• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
• Maintains a positive and professional demeanor toward all residents, visitors and co-workers
• Performs other duties as assigned

Requirements

• High School Diploma or equivalent required
• 5+ years of administrative or similar experience required
• 2+ years of customer service experience preferred
• Must be able to read, write and understand English and have strong verbal and written communication and listening skills
• Extensive software skills, including Microsoft Office, and internet research abilities
• Knowledge of sales and customer service best practices
• Must have a high level of attention to detail and the ability to multi-task
• Must exhibit stress tolerance while maintaining a positive attitude
• Ability to handle a varying amount of walk-in traffic as well as a multi-line phone system
• Must be able to establish rapport with others and cultivate relationships easily
• Ability to work effectively in a team setting and be able to efficiently to meet deadlines
• Must be energetic, driven, and focused on delivering a world class customer experience on every interaction
• Strong interpersonal skills
• Honesty and integrity
• Self-starter and reliability
• Inquisitive and detail-oriented
• Team player
• Commitment to diversity, equity and inclusion
• A valid Florida Drivers License with acceptable driving history is preferred

Skills

Required

• Strong interpersonal skills
• Honesty and integrity
• Self-starter and reliability
• Inquisitive and detail-oriented
• Team player
• Microsoft Office
• internet research abilities