Operations Supervisor at Academy Bus in Hackensack, NJ

Job description

• As the Operations Supervisor for our Bergen & Passaic County public transit transportation operations, you will be responsible for employee relations and supervision of the 2nd Shift (1:00 PM – 10:00 PM), providing guidance and support to our drivers and dispatchers and addressing any concerns while ensuring smooth operational flow.
• 2nd Shift: Monday – Friday, 1:00pm – 10:00pm
• *Must be flexible to work other days/time or extended hours as needed.
• Earn an annual salary of $70,000-$75,000. Pay rate commensurate with experience level.

Responsibilities

• •Supervise bus operations to support the overall safety and efficiency of service while providing exceptional customer service.
• • Provide direct supervision, guidance, and support to bus operators and dispatch personnel.
• • Coordinate operational resources and execute action items to ensure uninterrupted service delivery.
• • Monitor and manage service issues.
• • Ensure compliance with all policies, DOT/FMCSA Hours of Service (HOS) regulations, and company safety standards.
• • Monitor and verify operator compliance ensuring accurate tracking.
• • Review, audit, and verify operational documentation.
• • Ensure buses are inspected, safe, clean, and service-ready.
• • Coordinate with Maintenance, Dispatch, and Management to resolve service disruptions and vehicle availability issues.
• • Address customer service concerns, operator conduct issues, and service complaints in a professional and timely manner.
• • Assist with investigations related to incidents, complaints, accidents, and service failures, documenting findings as required.
• • Participate in operational improvement initiatives, safety programs, and compliance audits as directed by management.

Requirements

• • Ability to manage operations in a fast-paced, high-pressure environment.
• • Strong leadership, decision-making, and problem-solving skills.
• • Excellent internal and external customer service skills.
• • Organized, detail-oriented, and results-driven.
• • Strong written and verbal communication skills.
• • Proficient in Microsoft Excel and basic reporting tools.
• • Comfortable working with transportation technology systems including scheduling, dispatch, and HOS platforms.
• • Ability to enforce policies consistently and professionally.
• • Previous experience in transportation operations required.
• • Previous experience in public transportation operations strongly preferred.
• • Knowledge of DOT/FMCSA and OSHA regulations required.
• • Knowledge of public transportation operating procedures preferred.
• • Bachelor’s degree in Operations, Transportation, Logistics, or a related field preferred but not required.

Skills

Required

• Leadership
• Decision-making
• Problem-solving
• Customer service
• Communication
• Organization
• Detail-oriented
• Results-driven
• Microsoft Excel
• Basic reporting tools

Benefits

• Medical, Dental, Vision, Prescription, and Life insurance
• Supplemental coverages
• 401K plan
• Paid Time Off
• Holiday Pay