Customer Service Representative (Part-Time) at Sight & Sound in Branson, MO

Job description

• The Contact Center is operational six days a week in which a part-time Customer Service Representative will work five out of the six days. The shift schedule is 8:00 am - 3:00 pm or 8:00 am - 2:00 pm, Monday through Saturday (on Mondays the shift would start at 8:15 am). There is the potential that the employee may be asked to work as late as 7:45 pm with a later start time. Some Saturdays will be required. The shift will include an unpaid lunch break of 30-60 minutes. Lastly, the expectation is that the employee will work 28 hours per week.
• The Customer Service Representatives is responsible for providing the highest quality of customer service for guests and potential guests who are seeking information and/or booking reservations for Sight & Sound through the Contact Center or Theatre Box Office.
• The Contact Center is operational six days a week in which a part-time Customer Service Representative will work five out of the six days. The shift schedule is 8:00 am - 3:00 pm or 8:00 am - 2:00 pm, Monday through Saturday (on Mondays the shift would start at 8:15 am). There is the potential that the employee may be asked to work as late as 7:45 pm with a later start time. Some Saturdays will be required. The shift will include an unpaid lunch break of 30-60 minutes. Lastly, the expectation is that the employee will work 28 hours per week.

Responsibilities

• Administer the highest level of quality Customer Service. For all Customer Service Representatives, this will include assisting guests over the phone. For Customer Service Representatives working in the Box Office, this will include assisting guests in person.
• Professionally and graciously meet customers’ needs when addressing difficult problems or situations.
• Learn and utilize appropriate computer systems including Showtix (our ticketing software), Microsoft Teams, Outlook, SharePoint, Talkdesk (our phone & webchat system), etc.
• Communicate clearly and efficiently with leadership and the broader team in both locations.
• Complete daily tasks related to guest reservations in a timely manner.
• Demonstrate and support the culture of Sight & Sound in interactions with both guests and team members.
• Administer and remain informed with sales and business policies and procedures decided upon by leadership.
• All other duties as assigned.

Requirements

• Strong computer skills
• Solid typing skills
• Excellent written and verbal communication, and excellent interpersonal skills
• Ability to remain calm and rational under the pressure and time demands in a fast-paced environment
• A willingness, desire, and ability to learn and serve
• Ability to think critically and problem-solve in partnership with leadership
• Behaviors
• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• High School or better.
• Customer Service Experience

Skills

Required

• Strong computer skills
• Solid typing skills