Patient Service Representative- Call Center Experience at TrueCare in Vista, CA

Job description

• Are you passionate about providing compassionate, high-quality care to underserved communities? Join our mission-driven team as a Patient Service Representative and help make a meaningful impact in the lives of patients who need it most.
• Your Role & Impact

Responsibilities

• The Patient Service Representative- Call Center Agent is responsible for professionally responding to patient inquiries received through phone, text, and other communication platforms. Responsibilities include entering and maintaining demographic information in TrueCare’s Electronic Health Record (E.H.R.), scheduling appointments, answering general questions about services, sending messages to clinical staff, and forwarding calls for further triage.

Requirements

• What We’re Looking For
• High school diploma or the equivalent.
• A minimum of one (1) year of experience in a call center department/environment in a healthcare setting.
• Experience with data entry and Microsoft Office applications, including Outlook, Word, and Excel.
• May be required to travel between TrueCare locations therefore a valid California Driver’s License, proof of valid insurance and clean driving record required.

Skills

Required

• Data entry
• Valid California Driver’s License
• Proof of valid insurance
• Clean driving record

Benefits

• We’re a mission-driven healthcare organization committed to making quality care accessible for everyone. Here, you’ll have the opportunity to:
• Provide services that truly impact the community
• Grow professionally through training and development opportunities
• Work with a collaborative, supportive team
• Perks & Benefits:
• Generous paid time off
• Low-cost health, dental, vision & life insurance
• Competitive pay
• The pay range for this role is $23 - $32.20 on an hourly basis.
• Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.