Customer Service Representative at Ethos Veterinary Health in Anchorage, AK
- Company: Ethos Veterinary Health
- Location: Anchorage, AK
- Posted: Sep 24, 2026
- Type: Full-time
- Salary: $18.00 - $20.00 per hour + Shift Bonus
Overview
We're seeking Client Services Representatives who are passionate about helping others, thrive in a busy environment, and can communicate with warmth, clarity, and empathy. This position involves greeting clients, coordinating patient flow, and serving as the essential link between clients, doctors, …
Job description
- We're seeking Client Services Representatives who are passionate about helping others, thrive in a busy environment, and can communicate with warmth, clarity, and empathy. This position involves greeting clients, coordinating patient flow, and serving as the essential link between clients, doctors, and technical staff. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities
- Provide exceptional in-person and phone customer service
- Manage high call volumes and client check-in/check-out processes
- Accurately maintain client records and financial accounts
- Triage incoming cases over the phone and in person
- Offer compassionate support to grieving or stressed clients
- Resolve service issues promptly and professionally
- Maintain excellent communication between clients, staff, and veterinarians
- Work closely with veterinarians, technicians, and support teams
- Contribute to a positive, team-focused hospital culture
Requirements
- Strong customer service and problem-solving skills
- Excellent phone etiquette, listening skills, and emotional intelligence
- Ability to multi-task in a fast-paced environment
- Comfort working both independently and as part of a team
- Previous veterinary or medical experience preferred
- Proficiency with office software and phone systems a plus
- A collaborative mindset and commitment to exceptional patient care
Skills
Required
- Customer service
- Problem-solving
- Phone etiquette
- Listening skills
- Emotional intelligence
- Multi-tasking
- Teamwork
- Collaboration
- Patient care
Preferred
- Veterinary or medical experience
- Office software proficiency
- Phone systems proficiency
Benefits
- Benefit package includes optional medical, dental, vision, disability, life insurance, and 401k. Other benefits include employee discounts and PTO.
- Competitive compensation, commensurate with experience
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401K
- Flexible schedule
- Healthcare spending or reimbursement accounts such as HSAs or FSAs
- Retirement benefits or accounts
- Education assistance or tuition reimbursement
- Employee discounts
- Workplace perks such as food/coffee and flexible work schedules
- Relocation assistance
- Benefit conditions: Waiting period may apply. Only full-time employees eligible.
- $18.00 - $20.00 per hour + Shift Bonus
About Ethos Veterinary Health
At PET Emergency Treatment, part of Ethos Veterinary Health, we provide the highest quality 24-hour emergency veterinary service to our Anchorage community. We work in a fast-paced, team-focused environment where compassion and professionalism go hand-in-hand. Our team values continual education, collaboration, and supporting both people and pets through critical moments. Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.