Solution Engineer at Quantifind in New York City, NY

Job description

• You are dedicated to discovering the needs of your customers and matching them with the right product solutions. You care deeply about technology, but just as strongly about the workflow and processes that bring it to life. You can present technical concepts to stakeholders at all levels, adjusting to your approach to the audience at hand. You possess a high attention to detail but know how to strategize and map a path to long-term success. You are a pragmatic self-starter who is results focused and knows how to prioritize. You are looking for an opportunity to learn and grow in a fast-paced environment where you will define new processes, inform next-generation products, and help drive the growth of an organization. You feel strongly about being mission driven in your work. Above all else, you are innately curious and motivated to learn new things.

Responsibilities

• You will be responsible for designing and supporting implementations of the Graphyte product suite both pre- and post-sale, ensuring frictionless solutions that drive success. Your clients will include some of the largest financial institutions in the world, and you will be the one of the first to witness the outsize impact of our software on enterprise operational efficiency.
• On a daily basis you will interact with Quantifind’s Customer Success Managers, Technical Project Managers, and Technical Product Managers, as well as our clients’ IT and business stakeholders. You will manage complex technical projects, triage inbound questions and requests, help manage technical documentation, and operate as a key conduit of communication. You will have every opportunity to operate as an extension of the Product development team, gathering evidence and feedback from the field and being the first to bring Quantifind’s innovative product solutions to life.
• Quantifind operates an informal hybrid schedule around hubs in Palo Alto, California, Washington D.C., New York City, New York and Boston, Massachusetts with the balance of engineers in the Palo Alto area. Quantifind is currently using a hybrid mix of working from home and in the office, with regular in-person touchpoints and shared office space.
• Due to the location of our clients our preference is an East Coast based candidate, with New York City, New York preferred.

Requirements

• You have 3+ years of experience in a customer-facing technical support, analytical, or consulting role
• You have a high EQ and impeccable communication skills
• You hold a BS or MS in computer science, mathematics, or engineering or have equivalent technical professional experience
• You have specific experience in the delivery or implementation of SaaS software within large enterprise environments
• You are experienced in interacting directly with Application Programming Interfaces (APIs) and are familiar with common API protocols
• You have experience working with relational databases and SQL commands
• You are conversant in the agile software development process and relevant tools such as Atlassian Jira® and GitHub
• You are familiar with common data formats such as csv and JSON, as well as the methods and tools for reading, writing, manipulating, and secure transfer of such data files
• You are consultative and collaborative in your approach to problem solving
• You are eager to evolve and face new challenges

Skills

Required

• Eager to evolve and face new challenges

Benefits

• Competitive salary
• Company Equity
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan
• A fun environment where work-life balance is valued
• The base salary range for this full-time position is $130,000 to $165,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.