Customer Service Coordinator at Winpak in Pekin, IL

Job description

• Winpak Heat Seal is seeking a Customer Service Coordinator to join their team in Pekin, Illinois.
• The Customer Service Coordinator is at the heart of our customer operations, serving as a key liaison between customers, sales, production, and logistics. In this dynamic role, you will build strong relationships, coordinate solutions, and ensure customer needs are met with accuracy, responsiveness, and professionalism.
• This role champions the voice of the customer throughout the organization. Success in this role requires excellent communication skills, strong attention to detail, sound judgment, and a proactive, solutions-oriented approach.
• If you excel at building strong relationships, and are passionate about delivering exceptional customer service, we encourage you to apply.

Responsibilities

• Serve as the primary point of contact for assigned customers and sales representatives, providing timely, professional, and solution-oriented support.
• Build and maintain strong customer relationships by proactively addressing inquiries, resolving issues, and ensuring a positive customer experience.
• Manage customer orders from initial request through final delivery, ensuring accuracy, responsiveness, and alignment with customer expectations.
• Coordinate with production, logistics, graphics, quality, and finance teams to facilitate efficient order fulfillment and achieve on-time delivery commitments.
• Communicate customer requirements related to product specifications, artwork, pricing, forecasts, and packaging to ensure accurate execution across departments.
• Monitor order status, production schedules, and customer commitments, proactively identifying and addressing potential risks or service concerns.
• Analyze inventory levels, customer usage trends, and forecasts to support continuity of supply and maintain appropriate inventory levels.
• Prepare and communicate inventory reports, forecasts, and service-related metrics to support informed decision-making and customer satisfaction.
• Identify opportunities to improve processes, communication flow, and service levels through collaboration and participation in continuous improvement initiatives.
• Support compliance with company policies, quality standards, food safety requirements, and continuous improvement practices while contributing to special projects and other business initiatives as assigned.

Requirements

• 3+ years of experience working in a customer-focused and cross-functional environment
• Experience in a role that required managing multiple priorities, coordination of competing deadlines, and maintenance of a high level of accuracy and attention to detail.
• Experience in a role requiring strong verbal and written communication skills, with the ability to communicate information clearly, professionally, and effectively while building positive relationships with both internal and external stakeholders.
• Experience using Microsoft Office applications including Outlook, Word, Excel, and Teams.
• Ability to communicate clearly and effectively to both internal and external stakeholders
• Post-secondary education in Business Administration, Supply Chain, or a related field preferred
• Experience using cloud-based applications and digital collaboration tools preferred.
• Experience using ERP and/or CRM systems to manage customer information, orders, inventory, or business transactions.

Skills

Required

• Managing multiple priorities
• Coordination of competing deadlines

Preferred

• ERP and/or CRM systems

Benefits

• Winpak is committed to providing comprehensive benefits to support the physical, mental, financial, and social well-being of our employees and their families. Our benefit package includes:
• Competitive pay with increases every six months as you progress toward the top rate
• Career growth and advancement opportunities
• Top-tier medical, dental, vision, and prescription coverage
• Generous retirement savings plan with a highly competitive company match
• Paid time away from work
• Tuition assistance program
• Employee and family assistance program, including short-term counseling, wellbeing coaching, and financial and legal consultation services
• Company-paid disability coverage
• Company-paid life and accidental death and dismemberment insurance
• Optional additional life insurance