Bilingual Medical Coordinator - JOR at National Youth Advocate Program (NYAP) in Phoenix, AZ 85020

Job description

• Position Type
• Full Time
• Education Level
• 4 Year Degree
• Category
• Nonprofit - Social Services
• Description
• Are you a healthcare professional passionate about making a difference in the lives of minors, adolescents and families?
• We are looking for a dedicated Medical Coordinator to join our team and help coordinate quality healthcare services while supporting the well-being of the minors and families we serve.
• Why Work with Us? Exciting Benefits and Opportunities at NYAP!
• The Medical Coordinator for La Jornada arranges and coordinates the proper delivery of medical, dental, mental health, and pharmacies services on behalf of children in care. This includes urgent, emergent and preventive health care. The Medical Coordinator accurately documents the services provided by maintaining complete and confidential records for children.
• The Medical Coordinator regularly communicates with children’s care teams and coordinates appointments and interpretation services, and strives to meet continuous quality improvement measures. The Medical Coordinator provides children with a positive medical environment.

Responsibilities

• The Medical Coordinator for La Jornada will perform duties including, but not limited to:
• Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.
• Provide children with a positive and appropriate medical environment consistent with the National Youth Advocate Program’s mission, values, and philosophies.
• Ensure confidentiality of health records and adhere to NYAP, State, and Funder guidelines for protection of protected health information (PHI).
• Work to obtain Memorandum of Understandings (MOUs) with medical, dental, and mental health providers.
• Participate in intakes and discharges of children, including administering COVID-19 testing, preparing medical documentation package, and scanning/uploading documents in portals and health record systems.
• Continuously assess the children’s medical, dental, and mental health needs and coordinate care in accordance with NYAP and other policies and procedures.
• Collaborate with children’s assigned cross-functional team and medical, mental health, dental, and pharmacy providers to ensure appropriate care to the children, including but not limited to: assisting healthcare providers in completing the PCU process to become an approved providers; scheduling initial, follow-up, wellness, and specialist appointments; preparing Treatment Authorization Requests (TARs) prior to appointments and following up to ensure payment; transporting children to and from medical appointments and accompanying them during appointments; and obtaining medical clearances from healthcare providers.
• Report medical emergencies via SIR/CLE process in accordance with NYAP and other policies and procedures.
• Elevate issues of medical concern to the supervisor, assigned cross-functional team, as appropriate, healthcare providers, and the Division of Health for Unaccompanied Children (DHUC) for consultation and guidance.
• Support foster parents by providing education on medical policies, answering questions related to the children’s medical care, assisting them with required medical responsibilities, and supplying them with necessary authorization and ID documents for medical services.
• Collect forms and health records from medical providers, ensuring they are thoroughly completed and scanned/uploaded into the appropriate portals and health record systems.
• Complete and submit all assigned documentation within the required timeframe, including placement documents, assessments, medical packages, COVID-19 checklists, medication and temperature logs, medical summary forms, medical checklists, and more. Upload documents to the appropriate portals and health record systems and ensure physical health files and records are properly filed in a secure location, in compliance with health record confidentiality requirements.
• Regularly communicate with the children's care teams and strive to meet continuous quality improvement measures related to medical records and the timelines for uploads.
• Maintain medicine cabinets and first aid kits by ensuring they are stocked with in date over the counter (OTC) medications, first aid supplies, rapid antigen COVID-19 tests, and other essential medical items to promote the health and safety of the children in care.
• Provide in-service training and ongoing education to staff and foster parents on the health-related needs of children, five rights of medication administration, COVID-19 testing, CPR, and First Aid.
• Maintain Red Cross CPR/First Aid Trainer’s Certifications
• Assist and support Program Leadership during auditing processes.
• Performs other duties as requested.

Requirements

• Licensed Practical or Vocational Nurse (LPN/LVN) or higher health-related qualification (e.g., Licensed Registered Nurse (RN) with a bachelor's degree) OR Bachelor's degree in a relevant field.
• Bilingual fluency in English and Spanish is required.
• Minimum of 1 year of employment in public health or a healthcare setting with demonstrated experience in care coordination, health administration, or direct clinical care.
• (1) year of experience working in the child welfare field working with children and/or adolescents in a social service setting
• Must have a valid driver’s license, excellent driving record, a safe and clean personal vehicle, and current automobile insurance.
• Must be able to maintain compliance with attending agency required training programs.
• Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.
• Experience scheduling medical appointments
• Experience documenting medical appointments
• Recognizes and understands the needs of the immigrant population, providing support and creating a safe environment for the children in the program.
• Demonstrated ability to maintain liaisons with community health providers and expand community health network.
• Must be open to and willing to work non-traditional hours and be available for on-call phone consultations as needed.

Skills

Required

• Dedicated
• Passionate about making a difference
• Ability to maintain confidentiality
• Ability to work collaboratively
• Medical coordination
• Health record documentation
• COVID-19 testing
• CPR/First Aid Trainer certification