Commercial Banking Associate at R.I.A. Federal Credit Union in Administration - BETTENDORF, IA 52722

Job description

• Position Type
• Full Time
• At R.I.A. Federal Credit Union, we are seeking a motivated, detail-oriented Commercial Banking Associate to support the growth and servicing of our business banking portfolio. This role is responsible for opening and maintaining business accounts, supporting business members with banking solutions, ensuring documentation compliance, and delivering exceptional client experience. The ideal candidate is relationship-focused, organized, proactive, and comfortable working with business owners of all sizes. This is accomplished through:
• Relationships: Building relationships is integral to the success of R.I.A. As a community credit union, R.I.A.’s Commercial Banking Associate will invest the time to get to know members and take care of their needs while finding opportunities to improve their financial well-being.
• Integrity: In an era of big banks and big data, operating with integrity is becoming a more difficult trait to find in a financial institution. An R.I.A. Commercial Banking Associate is committed to handling members’ finances and data in a manner that is ethical, transparent, and professional.
• Action: Not content with “business as usual,” R.I.A. is action oriented. From helping a member solve a financial challenge to positively impacting the community through volunteering and sponsorships, R.I.A. is motivated to action.

Responsibilities

• Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions
• Assist business members with opening, updating, and servicing deposit accounts such as business checking, savings, money market, and certificates.
• Support and educate members on business banking services such as ACH origination, remote deposit capture, online banking enrollment and fraud prevention tools.
• Identify and recommend credit union products and services that support the financial needs of business members.
• Respond to member inquiries via phone, email, and in-person, providing accurate and timely information on account activity and available services.
• Process account-related documentation including signature cards, account agreements, and tax forms, ensuring accuracy and regulatory compliance.
• Ensure proper collection of required documentation, including EINs, business licenses, articles of incorporation, and beneficial ownership forms.
• Maintain compliance with internal policies and applicable regulations (e.g., BSA/AML, CIP, and OFAC).
• Maintain accurate records and documentation for all interactions and account changes.
• Perform account maintenance and updates, including ownership changes, account closures, and service modifications.
• Collaborate with internal departments such as Compliance, Operations, and Business Lending to support account activity and resolve issues.

Requirements

• Takes Initiative
• Business/Lending/Legal Acumen
• Confidentiality
• Financial Acumen
• Ability to problem solve
• Respectful
• Collaborative
• Trustworthy & Ethical
• Adaptable
• Relationship Building
• Attention to detail, accuracy, and solid organizational skills.
• Strong written and verbal communication skills
• Above average skills in Microsoft Outlook, Word, Excel, and File Management
• Interested in people and helpful attitude
• Ability to work independently and complete tasks
• Ability to work with disgruntled people and in stressful situations
• Professional appearance, speech, and mannerisms
• Dependable and timely
• Relates well to employees at all levels; relationship-builder
• Critical thinking and adaptability
• Ability to manage multiple priorities in a fast-paced environment
• High school diploma or GED required; bachelor’s degree or relevant work experience in similar field
• 3-5 years of experience in financial services, banking, or credit union operations; business account experience preferred.
• Familiarity with business deposit account types and structures (LLC, Sole Proprietor, Corporation, etc.).
• Understanding of key regulations and compliance requirements, such as BSA/AML and CIP.

Skills

Required

• Takes Initiative
• Business/Lending/Legal Acumen
• Confidentiality
• Financial Acumen
• Ability to problem solve
• Respectful
• Collaborative
• Trustworthy & Ethical
• Adaptable
• Relationship Building
• Dependable and timely
• Critical thinking and adaptability