Data Analytics Manager at Heathrow in London, United Kingdom

Job description

• With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year.
• Join us, and you'll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you'd expect to see in a city, and more. Tech at Heathrow isn't typical. The scale and non-stop nature of our airport make it truly unique.
• Our Data, Digital and Technology team are leading the way in innovations that will make our airport more efficient, resilient and competitive in an increasingly digital marketplace, as well as keeping Heathrow safe and secure.
• Every day will test your skills and give you the opportunity to make your mark. We're constantly looking for new ways to help Heathrow transform and grow, responding to the changing needs of passengers, colleagues and partner businesses.
• It means the chance to work on a huge variety of inspiring projects and to develop in lots of exciting directions. Our team covers technology, cyber defence, data and digital, offering one-of-a-kind careers you won't find anywhere else.
• APPLY NOW
• As a Data Analytics Manager and play a pivotal role in shaping data-driven decisions that enhance passenger experience and operational efficiency. You’ll be part of our dynamic Analytics and Insights team, working closely with stakeholders across the business to turn complex data into actionable insights that drive measurable outcomes. Success in this role means delivering accurate, timely, and impactful analysis that informs strategic and operational decisions, while fostering a culture of data literacy across the organisation.
• As a key member of the team, you’ll help define and implement analytics strategies that support Heathrow’s vision of being a world-class airport. You’ll collaborate with colleagues in operations, finance, and customer experience to ensure data solutions are aligned with business priorities and deliver tangible value.

Responsibilities

• Lead the design and delivery of advanced analytics solutions to support business objectives and improve decision-making.
• Translate complex data sets into clear, actionable insights for senior stakeholders across multiple functions.
• Develop and maintain dashboards, reports, and predictive models to monitor performance and identify opportunities for improvement.
• Work with data engineering teams to ensure data quality, integrity, and accessibility for analytics purposes.
• Champion best practices in data governance, analytics methodologies, and visualisation standards across the organisation.
• Mentor and support junior analysts, fostering a collaborative and high-performing team environment.

Requirements

• Proven experience in data analytics or business intelligence, with a track record of delivering impactful insights.
• Strong proficiency in SQL and at least one analytics or visualisation tool (e.g., Power BI, Tableau).
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and communicate findings clearly.
• Experience managing multiple projects and stakeholders in a fast-paced environment.
• Strong understanding of data governance and quality principles.
• Effective communication and influencing skills at all organisational levels.
• Experience with predictive modelling and machine learning techniques.
• Knowledge of cloud-based data platforms (e.g., Azure, AWS).
• Background in aviation, transport, or large-scale operational environments.

Skills

Required

• SQL
• Analytical and problem-solving skills
• Communication and influencing skills
• Project management
• Data governance and quality principles

Preferred

• Predictive modelling
• Machine learning techniques

Benefits

• We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.