Sr IT Technical Analyst at Boyd Gaming in Las Vegas, NV, United States

Responsibilities

• The Sr IT Technical Analyst works with business and IT leadership to assist in the strategic planning, delivery, and optimization of technology solutions supporting Boyd Gaming’s mobile application and website platforms. This role aligns business objectives with technology capabilities through advanced business analysis, product strategy, and delivery execution within Agile teams, ensuring scalable, secure, and high-quality digital experiences. Technical Analysts are expected to work with and improve upon current systems while taking budgetary concerns into consideration. They must have the knowledge to suggest more cost-effective solutions and applications when appropriate and must always adhere to company’s procedures and policies.
• Act as a strategic liaison between business stakeholders, Product Managers, Engineering, UX/UI, QA, and external vendors to ensure business needs are translated into actionable technology solutions.
• Lead and perform advanced business analysis to identify, define, and document business, functional, and system requirements for mobile, web, and other digital platforms.
• Business requirement documents (BRDs)
• Functional and system requirement
• User stories and acceptance criteria
• Workflow diagrams and process flows
• Source-to-target and integration diagrams
• Participating in backlog refinement, sprint planning, sprint reviews, and retrospectives
• Creating, refining, and prioritizing user stories in collaboration with Product Owners
• Ensuring stories are well-defined, testable, and aligned with business and technical objectives
• Partner with Product Owners to prioritize backlogs aligned to strategic objectives.
• Provide oversight and hands-on support for Quality Assurance (QA) and User Acceptance Testing (UAT) activities, including:
• Defining test scenarios and acceptance criteria
• Reviewing and validating test plans and test cases
• Coordinating UAT execution with business stakeholders
• Validating results and confirming readiness for release
• Identify and manage defects, ensure resolution, and support release readiness.
• Support release planning and ensure adherence to IT governance processes including:
• Change Management
• Release Management
• Version Control
• Baseline Management
• Assist in post-implementation reviews to evaluate solution effectiveness, adoption, and opportunities for improvement.
• Research and evaluate new technologies, platforms, and tools that may improve Boyd Gaming’s mobile, web and other digital experiences.
• Collaborate with vendors for product evaluations, integrations, and issue resolution.
• Develop, review, and approve technical, operational, and support documentation.
• Support training activities and knowledge transfer for business and operational teams.
• Apply strong analytical thinking and strategic insight to recommend improvements to digital products, processes, and user experiences.
• Ensure all work complies with Boyd Gaming policies, procedures, and regulatory requirements.
• Other duties as assigned.

Requirements

• Bachelor’s degree from an accredited college or university in Information Technology, Business, Computer Science, or a related field required.
• Equivalent professional experience may be considered in lieu of formal education.
• Minimum 8 years of progressive experience performing business analysis, technology analysis, or product delivery roles within IT or digital product organizations.
• Minimum 8 years of experience gathering and documenting business and system requirements, translating them into detailed functional specifications and user stories.
• Demonstrated experience working within Agile / Scrum delivery environments.
• Hands-on experience supporting QA and UAT testing, including test planning, execution coordination, and validation.
• Proven experience supporting mobile application and website platforms, including integrations and backend systems.
• Experience partnering directly with business stakeholders, Product Managers, and Engineering teams to deliver enterprise-scale digital solutions.
• Strong understanding of SDLC, release management, and IT governance best practices.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences.
• Proven ability to manage multiple initiatives simultaneously in a fast-paced environment.
• High level of attention to detail with a strong focus on quality and accuracy.
• Ability to think strategically while remaining hands-on in execution.
• Proficiency with Microsoft Office tools (Outlook, Excel, Word, PowerPoint) and Agile lifecycle tools (e.g., Jira, Confluence or equivalent).
• ITIL V3 Awareness or similar service management training preferred.
• Must be able to obtain and maintain any required regulatory or gaming-related licenses

Skills

Required

• ITIL V3 Awareness (preferred)