Lead Logistics Customer Experience & Operations Specialist at Maersk in India, Airoli, 400708
- Company: Maersk
- Location: India, Airoli, 400708
- Posted: Sep 24, 2026
- Type: Full time
- Experience: 5+ years
Overview
At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.
Job description
- At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.
- We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.
- Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.
- Execute and manage end-to-end SCM operational activities including shipment tracking, milestone updates, reporting, validation and exception handling.Responsible for creating and updating shipping documents and customer invoices in the system.
Responsibilities
- Own all SCM operations activities related to file management for customers under the assigned portfolio.
- Manage all file management activities post-booking.
- Handle documentation and system updates.
- Manage operational finance activities.
- Proactively communicate with Customer Service in case of exceptions.
- Support Customer Service in resolving customer queries and operational exceptions.
Requirements
- Graduate with 3–5 years of relevant experience in SCM, logistics, freight forwarding or shared services operations.
Skills
Required
- SCM operations
- Logistics
- Freight forwarding
- Shared services operations
- Shipment tracking
- Milestone updates
- Reporting
- Validation
- Exception handling
- Documentation
- System updates
- Operational finance
Benefits
- Impact: Be part of a team that directly contributes to global operations.
- Opportunity: Unlock professional and personal growth through diverse career pathways.
- Innovation: Work with a team that embraces technology and continuous improvement.
- Global Exposure: Collaborate across geographies and cultures.
- Work-Life Balance: Flexible working arrangements to support your well-being.
About Maersk
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here.