Dispatch Administrative Assistant at Mail Services LLC in Presort Plus, LLC - Bismarck, ND 58504

Job description

• The Dispatch Administrative Assistant supports daily courier operations by answering calls, dispatching couriers to pickup and delivery locations, and performing a variety of clerical and administrative tasks. To be successful in this role, the Dispatch Administrative Assistant should be organized, efficient, and focused on providing excellent customer service.

Responsibilities

• Greet clients, visitors, and guests; determine the purpose of each person’s visit and direct or escort him or her to the appropriate location.
• Answer the company's main phone line, screen calls when necessary, and transfer calls to the appropriate person.
• Answer requests for courier service, gather pickup or delivery location and other necessary details, and dispatch couriers to the appropriate locations.
• Communicate updates or changes to couriers and maintain records of courier requests and assignments.
• Compiling a daily list of sales leads and delegating them to sales team associates.
• Responding and answering customer inquiries, questions, and/or complaints.
• Following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
• Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
• Performing data entry duties in regard to metrics and other key information.
• Maintaining an organized and accessible filing system administrative professionals.
• Preform any other duties assigned.

Requirements

• Qualifications
• High school diploma or equivalent required
• Experience in administration and high-volume office work preferred
• Must enjoy working with clients via the phone.
• Strong analytical, organizational, and time management skills.
• Ability to provide excellent team working, motivational, interpersonal, communication, and customer service skills.
• Ability to multitask and quickly switch focus.
• Computer literacy, IT skills, and typing skills required.
• Proficiency in Microsoft Excel is preferred.

Skills

Required

• organized
• efficient
• excellent customer service
• team working
• motivational
• interpersonal
• communication
• customer service
• multitask
• quickly switch focus
• Computer literacy
• IT skills