Hotel, Front Desk Supervisor at Muckleshoot Casino Resort in Auburn, WA

Job description

• Description

Responsibilities

• Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Greet and welcome guests upon arrival, creating a warm and inviting atmosphere.
• Handle guest check-ins and check-outs efficiently, ensuring accuracy in reservations, payments, and guest information.
• Supervise, train, and mentor front desk associates to ensure excellent customer service and adherence to resort policies and procedures.
• Address and resolve guest inquiries, concerns, and complaints promptly and professionally.
• Proactively provide information about resort facilities, services, and local attractions to enhance guest experiences.
• Foster positive relationships with repeat guests and VIPs to enhance their experience and encourage loyalty.
• Collaborate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals and address any maintenance issues promptly.
• Work cross-functionally with other departments to find solutions that enhance guest satisfaction and streamline operations.
• Assist in managing room availability to optimize revenue and occupancy.
• Manage guest payments, process invoices, and manage the cash drawer accurately.
• Prepare daily financial reports and reconcile discrepancies as needed.
• Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to the appropriate personnel.
• Perform other duties as assigned.

Requirements

• Ability to obtain a Class IIIB gaming license.
• Minimum of two (2) years of luxury hospitality experience required
• Minimum of one (1) year of supervisory experience required
• Proven experience in Front Desk or Guest Services operations required
• Bachelor’s degree in hospitality management or related field a plus!
• Tribal gaming experience a plus.

Skills

Required

• Supervisory experience
• Customer service
• Conflict resolution
• Financial reporting
• Cash management

Preferred

• Tribal gaming experience

Benefits

• Competitive salary starting at $26.98/hr. with discretionary performance bonuses 2x a year!
• Discretionary performance bonuses 2x per year!
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B).
• A variety of additional voluntary benefits and retirement plans