Service Advisor/ASM at Hudson Automotive Group in Johnson City Toyota - Johnson City, TN 37601

Job description

• Job Shift
• Open to Closing
• Automotive Service Advisor
• Johnson City Toyota | Hudson Automotive Group
• $75000 - $100000+ Yearly Earning Potential for Top Performers
• High-Volume Service Drive | Performance Bonuses | Career Growth
• ✅ $75000 - $100000+ Earning Potential for Top Performers
• ✅ Additional Manufacturer Incentives & Bonuses
• ✅ Flexible 5-Day Work Week with Alternating Saturdays
• ✅ Yearly Accrued PTO
• ✅ Company-Provided Training & Career Development
• ✅ Internal Advancement Opportunities
• ✅ High-Volume Service Department with Strong Customer Traffic
• Turn Your Customer Service Skills Into a High-Earning Career
• Are you a driven, customer-focused professional who thrives in a fast-paced environment and wants to be rewarded for your performance?
• Johnson City Toyota, a Hudson Automotive Company, is actively seeking motivated Service Advisors to join our award-winning, high-volume service team.
• This is an excellent opportunity for an experienced automotive professional or customer service professional ready to take their career to the next level. At Stonecrest Honda, your ability to build relationships, communicate effectively, and deliver exceptional customer experience can translate directly into greater earning potential and career advancement.

Responsibilities

• As a Service Advisor, you'll be the key connection between our customers and our service team. You'll help create an exceptional experience from arrival through vehicle delivery.
• Greet customers and build lasting relationships
• Listen to customer concerns and accurately document vehicle service needs
• Guide customers through the maintenance and repair process
• Present recommended maintenance and repair services clearly and professionally
• Provide estimates, timelines, and repair updates
• Coordinate with technicians to help ensure repairs are completed efficiently
• Communicate additional service recommendations to customers
• Manage repair orders from write-up through completion
• Following up with customers and helping build long-term loyalty
• Delivering an exceptional customer experience while achieving individual and department performance goals

Requirements

• Required
• Previous customer service experience
• Excellent communication and interpersonal skills
• Proven ability to deliver outstanding customer experience
• Ability to confidently guide customers through the service process
• Strong problem-solving and emotional intelligence skills
• Self-motivated, professional, and results-oriented
• Previous Automotive Service Advisor experience
• Automotive service or sales experience
• CRM or dealership software experience
• Experience working in a high-volume customer-facing environment

Skills

Preferred

• CRM or dealership software experience

Benefits

• Medical, Dental & Vision Insurance
• Life Insurance
• 401(k) with Company Match
• Paid Vacation & Holidays
• Accrued PTO
• Employee Training & Professional Development
• Career Growth & Advancement Opportunities
• Employee Discounts on Vehicles, Parts & Services
• Balanced Work Schedule