Senior Director, Revenue Operations (CLEAR1 - B2B) at CLEAR in New York, New York, United States

Job description

• CLEAR1 is CLEAR's B2B identity verification business, serving enterprise, healthcare, and workforce customers through direct sales and partners. We are growing fast and need a revenue operations leader who can build the operating model to match.
• This is a strategy and accountability role. You will own how the go-to-market team plans, measures, forecasts, and runs its process across the full customer lifecycle, from first touch through renewal and expansion. You will define what our revenue numbers mean and where they come from, make them consistent from rep to Board, and hold the team to the process that produces them. You will be the CRO's partner on where to invest and what is working.
• You have done this before at a growth-stage B2B company, you think like a finance partner as much as an operator, and you direct systems work without needing to do it yourself.

Responsibilities

• Define and execute the B2B Revenue Operations roadmap in alignment with C1 growth objectives
• Act as a strategic partner to B2B leadership on forecasting, pipeline health, performance metrics, and operational investments.
• Establish scalable processes that improve conversion, velocity, forecasting accuracy, and revenue predictability at scale.
• Lead the redesign of Salesforce to support complex B2B sales motions, with hands-on responsibility for system configuration, reports, and dashboards
• Architect and optimize the full revenue tech stack (Salesforce, Outreach, ZoomInfo, HubSpot, Gong, LinkedIn Sales Navigator, etc.)
• Maintain data quality (deduplication, enrichment, normalization), build and evolve reporting frameworks, and troubleshoot integration issues across the revenue tech stack when they arise.
• Create and maintain internal documentation, runbooks, and training materials; support enablement sessions for sales and marketing team on system changes and new processes
• Define and manage the end-to-end lead lifecycle, including routing logic, lifecycle stage definitions, and handoff processes between Marketing and Sales
• Improved pipeline conversion, forecast accuracy, and revenue predictability
• Measurable improvements in sales cycle time, productivity metrics, and system adoption
• A scalable, optimized Salesforce instance and integrated revenue tech stack that supports business complexity
• Trusted partnership with B2B leadership, influencing strategic decisions through data and operational insights

Requirements

• 8+ years in Revenue Operations, Sales Operations, or GTM Strategy, including 3+ years leading the function at a B2B company
• Experience owning Revenue Operations across pre-sale and post-sale through a period of rapid growth; excellent process accountability
• Track record of building executive and Board-level reporting, including defining metrics and sources; excellent finance fluency
• Hands-on with AI tools in your own work: you have built assistants, agents, or automations, not only used a chat interface
• Clear, direct communication upward

Skills

Required

• Revenue Operations
• Sales Operations
• GTM Strategy
• process accountability
• finance fluency
• AI tools
• clear, direct communication

Benefits

• At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs.
• We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $225,000-275,000, depending on levels of skills and experience.
• The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units.